Angelina Munoz
Menifee
Summary
Proactive and results-driven professional with experience at Amazon, adept in enhancing team productivity and customer satisfaction. Excelled in youth mentoring at Boys and Girls Club of Menifee, demonstrating exceptional verbal communication and time management skills. Proven track record in improving processes, with a focus on detail and collaborative success.
Overview
5
5
years of professional experience
Work History
Customer Fulfillment Associate
Amazon
04.2020 - Current
- Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
- Managed high-volume order requests to ensure accurate and timely deliveries.
Internship Student
Boys and Girls Club of Menifee
01.2020 - 04.2020
- Fostered a positive environment for youth volunteers, promoting teamwork and collaboration.
- Facilitated workshops for skill-building aimed at empowering youth to achieve personal growth and development.
- Collaborated effectively with fellow team members to plan successful events that met organizational objectives while engaging the community.
- Coordinated activities providing safety requirements for participation.
Education
Bachelor of Science - Criminology And Justice Studies
California State University, San Marcos
San Marcos, CA05-2020
Skills
- Team collaboration
- Verbal and written communication
- Youth mentoring
- Fast learner
- Computer skills
- Time management
- Attention to detail
- Youth supervision
- Positive reinforcement
- Social skill development
- Emotional support
- Conflict de-escalation
Timeline
Customer Fulfillment Associate
Amazon
04.2020 - Current
Internship Student
Boys and Girls Club of Menifee
01.2020 - 04.2020
Bachelor of Science - Criminology And Justice Studies
California State University, San Marcos
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