Angelina Mitchell
Long Beach
Summary
Professional with a background in customer service and security operations seeking to leverage skills as a Customer Service Sales Representative. Achievements include effective incident management and collaboration with various departments to ensure operational efficiency. Key strengths encompass effective communication, conflict resolution, and time management, all essential for delivering high-quality customer service. Aiming to apply extensive experience in monitoring and relationship building to enhance customer satisfaction and support sales initiatives.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Los Angeles
08.2019 - 09.2024
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored surveillance cameras and responded to suspicious activity.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Responded to alarms and conducted investigations as required.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Maintained accurate logs of all security related activities.
- Completed incident reports to record security or loss prevention incidents.
- Monitored premises and recorded activity in daily officer reports.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Security Officer
GMI Security
Compton
02.2018 - 05.2019
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored surveillance cameras and responded to suspicious activity.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Responded to alarms and conducted investigations as required.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Checked for safety hazards and took corrective action when necessary.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Telemarketer
Telemarketing
Van Nuys
09.2016 - 01.2017
- Initiated outbound calls to prospective clients using scripts.
- Utilized customer relationship management software for tracking leads and sales efforts.
- Maintained up-to-date knowledge of company products and services.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Provided product information, answered questions, and offered solutions to customer inquiries.
Customer Service Sales Representative
Honest Hair Salon
North Hollywood
06.2014 - 01.2016
- Adhered to company policies when dealing with customers.
- Created detailed reports of daily sales activities for management review.
- Responded to customers inquiries quickly and professionally to maintain customer satisfaction
- Suggested additional products or services that may benefit the customer's needs.
Skills
- Surveillance monitoring
- Incident reporting
- Emergency response
- Access control
- Customer service
- Team collaboration
- Attention to detail
- Problem solving
- Time management
- Interpersonal skills
- Background checks
- Relationship building and management
- CCTV monitoring
- Team building
- Effective communication
- Conflict resolution
Timeline
Security Officer
Allied Universal Security Services
08.2019 - 09.2024
Security Officer
GMI Security
02.2018 - 05.2019
Telemarketer
Telemarketing
09.2016 - 01.2017
Customer Service Sales Representative
Honest Hair Salon
06.2014 - 01.2016