Angelina Guidroz
Manteca
Summary
Knowledgeable and dedicated customer service professional with extensive experience in data entry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Membership Services Representative
Costco Wholesale Corp
06.2018 - Current
- Coordinated cross-functional projects to achieve organizational goals.
- Trained staff on best practices to enhance service delivery.
- Conducted performance reviews to support employee development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Supervisor
Costco Wholesale Corp
08.2021 - 11.2024
- Coordinated cross-functional projects to achieve organizational goals.
- Trained staff on best practices to enhance service delivery.
- Conducted performance reviews to support employee development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
Associates - Liberal Arts And Sciences
Las Positas College
Livermore, CA05.2023
Associates - Psychology
Las Positas College
Livermore, CA05.2023
Skills
- Membership processing
- Data entry proficiency
- CRM software expertise
- Calm and professional under pressure
- Customer service
Timeline
Supervisor
Costco Wholesale Corp
08.2021 - 11.2024
Membership Services Representative
Costco Wholesale Corp
06.2018 - Current
Associates - Liberal Arts And Sciences
Las Positas College
Associates - Psychology
Las Positas College
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