Angelina Gonzalez
Los Banos
Summary
Dynamic Office Manager with proven expertise at All American Plumbing, Heating, & Air, excelling in office administration and customer service. Enhanced team productivity through effective staff management and streamlined operations. Skilled in payroll coordination and employee onboarding, fostering a positive work environment while maintaining confidentiality and trust.
Overview
23
23
years of professional experience
Work History
Office Manager
All American Plumbing, Heating, & Air
04.2017 - Current
- Coordinated office operations, ensuring smooth workflow and communication among departments.
- Managed scheduling of appointments, optimizing staff availability and client satisfaction.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Oversaw inventory management, ensuring timely procurement of office supplies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for Number employees.
Assistant Manager
Payless Shoes
02.2015 - 03.2017
- Assisted in managing daily store operations and inventory control processes.
- Trained and mentored new staff on customer service protocols and sales techniques.
- Implemented visual merchandising standards to enhance product presentation and drive sales.
- Analyzed sales reports to identify trends and improve stock management strategies.
- Oversaw cash handling procedures, ensuring accuracy and compliance with company policies.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Coordinated staff schedules to optimize coverage during peak business hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Cash Office Associate
Kmart, Sears Holding
06.2003 - 07.2010
- Managed cash handling processes, ensuring accuracy and compliance with financial policies.
- Reconciled daily cash reports to identify discrepancies and maintain financial integrity.
- Conducted audits of cash registers to uphold operational standards and security measures.
- Trained new associates on cash office procedures, enhancing team efficiency and accuracy.
- Collaborated with store management to resolve cash-related issues and enhance customer satisfaction.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
- Provided support to sales associates during high-volume periods, effectively managing increased customer demands.
Education
High School Diploma -
Dos Palos High School
Dos Palos, CASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Recruitment and hiring
- Human resources operations
- Payroll administration
- Employee onboarding
- Staff management
- Employee retention
- Recruitment and selection
- Recordkeeping
- Payroll coordination
Timeline
Office Manager
All American Plumbing, Heating, & Air
04.2017 - Current
Assistant Manager
Payless Shoes
02.2015 - 03.2017
Cash Office Associate
Kmart, Sears Holding
06.2003 - 07.2010
High School Diploma -
Dos Palos High School