Angelina Batres Sosa
Kerman
Summary
Dynamic dental professional with experience at United Health Centers, excelling in patient relations and appointment scheduling. Bilingual in Spanish and English, I effectively communicate with diverse patients while ensuring HIPAA compliance. Proven ability to handle sensitive situations with professionalism, fostering trust and satisfaction in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
United Health Centers
10.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Dental Assistant
Kerman Dental Group
02.2022 - 10.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Mendota High School
MendotaGED -
West Hills College Coalinga
Firebaugh, CA10-2026
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- HIPAA compliance
- Bilingual in Spanish and English
- Athena Dental
Timeline
Dental Receptionist
United Health Centers
10.2022 - Current
Dental Assistant
Kerman Dental Group
02.2022 - 10.2022
Mendota High School
GED -
West Hills College Coalinga
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