Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angelina Basanisi

Summary

Dynamic customer service professional with a proven track record at Scotiabank, excelling in resolving disputes with empathy and enhancing customer loyalty. Skilled in cash handling and maintaining detailed records, demonstrating integrity and a strong work ethic. Adept at managing high-stress situations, contributing to increased customer satisfaction and repeat business.

Overview

13
13
years of professional experience

Work History

Cahier/Clerk

Grande Cheese
06.2019 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Customer Service Representative

Scotiabank
09.2012 - 02.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Front End Clerk

City Market
05.2016 - 05.2019
  • Kept front end areas clean and organized for professional appeal to customers.
  • Managed customer concerns and responded to questions concerning [Product or service].
  • Accepted payments, returned change and issued receipts.
  • Maintained current understanding of promotional ads and seasonal offerings.
  • Processed returns efficiently while adhering to store guidelines, preserving customer satisfaction without compromising profitability.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

High School Diploma -

Bloor Collegiate Institute

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Staff training

Languages

Italian
Limited Working

Timeline

Cahier/Clerk

Grande Cheese
06.2019 - Current

Front End Clerk

City Market
05.2016 - 05.2019

Customer Service Representative

Scotiabank
09.2012 - 02.2020

High School Diploma -

Bloor Collegiate Institute

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Angelina Basanisi