Angelina Arther
Stockton,CA
Summary
Dynamic customer service professional with extensive experience at Blue Shield, adept at managing high call volumes while ensuring customer satisfaction. Proven ability in data entry and problem-solving, fostering strong relationships through effective communication. Recognized for maintaining professionalism and efficiency in fast-paced environments, contributing to seamless customer experiences.
Overview
15
15
years of professional experience
Work History
Customer Care Representative
Blue Shield
05.2025 - 08.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Managed complex account issues, providing tailored solutions to meet individual client needs.
Medical Assistant
Stockton Pregnacy Control Medical Clinic
10.2010 - 04.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Managed scheduling for patient appointments, optimizing clinic workflow efficiency.
- Supported healthcare providers during examinations and procedures, enhancing patient care quality.
- Educated patients on treatment plans and preventive care, improving health literacy.
- Implemented electronic health records system updates, streamlining data retrieval processes.
- Trained new staff on clinic procedures and patient management systems to ensure consistency.
- Coordinated laboratory specimen collection and processing, maintaining compliance with protocols.
Education
Phlebotomy - Phlebotomy
Abrams College
Modesto, CA10.2011
Medical Assisting - Medical Assisting
Andon College
Stockton, CA06-2000
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Relationship building
- Payment processing
- Customer relations
- Appointment scheduling
- Documentation and reporting
- Multitasking and organization
- Empathy and patience
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Email communication
- Phone etiquette
- Task prioritization
- Quality assurance
- Punctuality and reliability
- Call handling
- Senior leadership support
- Issue follow up
- Computer skills
- Teamwork and collaboration
- Microsoft office
- Understanding customer needs
- Calm and professional under pressure
- Customer data confidentiality
- Call center operations
- Policies and procedures adherence
- Call documentation
- MS office
- Inbound call management
- Remote office availability
- Billing adjustments and refunds
- Following scripts
- Data management
Languages
English
Timeline
Customer Care Representative
Blue Shield
05.2025 - 08.2025
Medical Assistant
Stockton Pregnacy Control Medical Clinic
10.2010 - 04.2023
Phlebotomy - Phlebotomy
Abrams College
Medical Assisting - Medical Assisting
Andon College
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