Angelina Aldrich
El Cajon
Summary
Detail-oriented Patient Service Specialist with 8 years of experience in patient intake and verification, including 7 years in an emergency room. Enhanced patient experiences by improving operational efficiency and streamlining workflows. Expertise in healthcare administration, patient relations, and appointment scheduling, supported by strong communication skills and proficiency in electronic health record systems.
Overview
30
30
years of professional experience
Work History
Access Patient Service Specialist
Scripps Mercy Hospital
San Diego
09.2019 - 01.2026
- Streamlined patient intake and registration processes, reducing wait times and improving patient experience.
- Verified documentation meticulously, ensuring accuracy in care delivery and timely payments.
- Entered patient data into electronic health record systems with exceptional accuracy.
- Organized patient records by updating personal and financial information, facilitating easier access for staff.
- Assisted patients with insurance verification and resolved billing inquiries.
- Collaborated with clinical and administrative staff to address patient needs effectively.
- Processed patient payments, including cash, checks, or credit card transactions.
- Maintained confidentiality of sensitive information in compliance with HIPAA regulations.
Patient Service Specialist Call Center
Kaiser Permenente
El Cajon
01.2007 - 01.2018
- Answered incoming calls and resolved inquiries promptly to enhance patient satisfaction.
- Addressed patient concerns and resolved issues promptly and professionally.
- Explained policies, procedures and services to patients.
- Scheduled appointments and managed patient records using electronic health record software.
- Coordinated accurate referrals to facilitate patient access to necessary health care services.
- Processed patient registration and maintained accurate medical records.
- Navigated fast-paced work environment to efficiently manage daily patient interactions.
Supervisor
Vons
El Cajon
06.1996 - 01.2007
- Directed and supervised team of 15 employees in daily operations.
- Supervised daily operations and ensured compliance with safety standards.
- Trained and mentored team members on best practices and procedures.
- Monitored employee productivity and provided feedback to foster professional growth.
- Oversaw customer service quality and resolved customer issues promptly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Managed inventory and coordinated stock replenishment to maintain optimal supply levels.
- Complied with company policies, objectives and communication goals.
- Developed bookkeeping skills to strengthen financial management.
Education
High School Diploma -
El Cajon Valley High School
El Cajon 06.1996
Skills
- Patient intake and registration
- EHR data entry and management
- Insurance verification and billing
- Eligibility determination and assessment
- Fee collection and payment processing
- Patient confidentiality and HIPAA compliance
- Medical terminology and documentation
- Time management and organization
- Attention to detail and accuracy
- Customer service excellence
- Customer relationship management
- Phone and email etiquette
- Flexible scheduling and adaptability
- Problem solving and critical thinking
- Team collaboration and communication
Custom Section 1
- I have worked on the Epic program for 17years. Between working with Kaiser and Scripps Health combined.
Timeline
Access Patient Service Specialist
Scripps Mercy Hospital
09.2019 - 01.2026
Patient Service Specialist Call Center
Kaiser Permenente
01.2007 - 01.2018
Supervisor
Vons
06.1996 - 01.2007
High School Diploma -
El Cajon Valley High School