Angeline Khate Santiago
Vancouver,BC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Seasonal Concierge Advisor
Aritzia Support Office
10.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Shift Supervisor
Starbucks Corp.
05.2023 - Current
- Managed team's workflow and assign tasks for employees to perform during their shifts.
- Training new employees and ensuring they're knowledgeable about work tasks, safety standards, and procedures.
- Implement conflict resolution strategies to encourage their teams to work through their issues together.
- Helped store management meet standards of service and quality in daily operations.
Barista
Starbucks Corp.
07.2021 - 05.2023
- Created exceptional customer service providing excellent customer satisfaction.
- Make coffee and other drinks, kept establishment clean, keep track of inventory and order supplies as needed, and have conversations with customers.
- Demonstrated strong work ethic, resulting in consistent, high-quality products and services.
- Utilized point-of-sale (POS) system to accurately process customer payments.
Merchandising Supervisor
The Body Shop Inc.
11.2019 - 06.2020
- Developed merchandising strategy that optimized product mix and increased profitability.
- Implement merchandising functions and resources to accomplish sales, margin, and service objectives.
- Developed and maintained effective activity schedule and ensure compliance within time frame.
Key Accounts Service Specialist
Bell-Kenz Pharma Inc.
06.2017 - 09.2019
- Created customer service reports that provide key insights into customer preferences and behaviors
- Developed and maintained relationships with clients (medical doctors, hospitals and pharmacies) with key accounts, resulting in a 100% increase in sales
- Studied and familiarized medical terms focused on various products such as medicines and IVs dedicated for the customers and ensure quality of services
- Analyzed customer feedback and identified key trends, resulting in improved customer service and satisfaction.
Education
Master in Business Administration - Business Administration And Management
University Canada West
Vancouver, BC12.2022
Skills
- Leadership
- Customer Service
- Microsoft Office
- Teamwork and collaboration
- Organization skills
References
Upon request
Timeline
Seasonal Concierge Advisor
Aritzia Support Office
10.2023 - Current
Shift Supervisor
Starbucks Corp.
05.2023 - Current
Barista
Starbucks Corp.
07.2021 - 05.2023
Merchandising Supervisor
The Body Shop Inc.
11.2019 - 06.2020
Key Accounts Service Specialist
Bell-Kenz Pharma Inc.
06.2017 - 09.2019
Master in Business Administration - Business Administration And Management
University Canada West
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