Angelie Peliño
Vancouver
Summary
Self-motivated Medical Sales Representative with history in account and territory management. Poised professional with background developing loyal, professional relationships with clients. Known for excellence in product knowledge, sales pipeline expansion and customer retention.
Competitive Medical Sales Representative with 4 years of experience in B2B settings. Handling Insulin product with strong industry knowledge and excellent client presentation skills. Passionate about driving revenue and territory growth. Able to maintain long-term relationships with clients and cultivating new ones using persuasion and salesmanship. Successful at negotiation and collaborating with medical professionals.
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Guest Service Agent
Ottawa Embassy Hotel And Suites
2023.06 - Current
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Night-audit shift.
- Collected room deposits, fees, and payments.
- Developed and maintained positive relationships with guests for satisfaction.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
- Used internal software to process reservations, check-ins and check-outs.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Utilized property management software proficiently for efficient reservation management and accurate recordkeeping.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Enforced policies and procedures to increase efficiency.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Coordinated with maintenance staff to address any reported issues in guest rooms or common areas swiftly.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Product Manager
Summer Frolic
2015.06 - 2023.12
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Assessed costs and estimated production capabilities to evaluate economic viability.
- Reduced production costs through strategic supplier negotiations and process improvements.
- Increased product adoption by developing and implementing effective marketing strategies.
- Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Spearheaded collaborative efforts to bring products to market.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Wrote and distributed press releases to increase brand visibility.
- Booking flight/accommodations for International and Local DJ's.
- Coordinated with design and media teams to develop high-quality creative assets.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
Sales Associate
Famous Footwear
2023.02 - 2023.08
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built relationships with customers to encourage repeat business.
Sales Representative
Bell
2023.05 - 2023.06
- Used customer insights to develop innovative sales strategies to increase sales.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Developed strong rapport with customers and created positive impression of business.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Recommended complementary purchases to customers, increasing revenue.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Expanded customer base through cold calling, networking, and relationship building.
- visit customer locations, discuss the products or services.
Cashier
Farm Boy
2023.01 - 2023.03
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
Medical Sales Representative
Sanofi-Aventis Inc.
2019.01 - 2022.12
- Used APEX to maintain company database with essential account and sales information.
- Weekly,Monthly Implementation of Small and Big group science activity discussion with Top doctors. (Target MDs).
- Worked well in a team setting, providing support and guidance.
- Supplied hospitals and physicians with in-depth information on Basal
Insulin.
•Prepared and delivered product presentations and answered
questions about Insulin to increase sales.
•Facilitated upselling by cultivating productive relationships with
clients, doctors' office staff and clinical center personnel.
•Penetrated new territories, successfully establishing relationships
with more than 50 accounts and 130 lists of doctors including
residents and specialists.
•Supported 113% YTD growth and 205.6% MTD growth by working with
sales leaders and using effective targeting of under-tapped regions.
•Demonstrated proper equipment use by showing clients product
setup and operation using advanced knowledge of medical and
surgical processes.
•Generated revenue by liaising between doctors and companies to
sell products.
•Conducted market research to collect information and insights about
target market.
•Worked with medical teams on smooth implementation and
operation of new products.
•Developed sales forecasts in collaboration with national sales and
district managers to estimate future revenue.
•Implemented diverse marketing and promotional strategies to
enhance brand performance in target markets.
•Traveled to outbase area facilities and discuss clinical data update in
products.
•Documented client interactions, sales and pitches delivered in CRM
system.
•Grew account base 96% by delivering high-impact product
presentations to medical specialists.
•Contacted customers and prospects to generate new business to
achieve company growth goals.
•Maintained routine communication with clients to assess overall
satisfaction, resolve complaints, and promote new offerings.
•Demonstrated products and specific features at customer locations
and special events.
• Serviced existing accounts on regular basis to maximize revenue. - Managed sales plan activities, promotions and product launches
resulting in expanded revenues and branding.
•Produced remarkable sales and enhanced numbers by managing
complete lifecycle from networking through ongoing account
servicing.
•Fulfilled orders and sourced products to meet rigorous customer
delivery schedules.
•Worked with sales team to collaboratively reach targets,
consistently meeting or exceeding personal quotas.
•Clarified customer requests, forwarded product information and
answered questions to support sales operations.
•Researched potential clients and markets to prepare for
appointments.
•Leveraged proven sales methods to increase revenue and surpass
sales objectives.
•Branded products through effective salesmanship and maintained
long-term relationships with clients.
•Maintained sales tracking reports to support operational
enhancements and implement corrective actions.
•Scheduled, updated and maintained product preparations and
customer promotions.
•Monitored weekly sales to write reports for senior leadership and
streamline operational processes.
•Used APEX to maintain company database with essential account and
sales information.
•Interacted with problematic accounts, helping to build lasting
rapport and boosting revenue opportunities.
•Used consultative sales approach to understand and meet customer
needs.
•Visits prospective clients to present and make negations about the
featured product.
•Weekly Business Reviews(WBRs) are conducted within the company
to discuss and review key performance indicators (KPIs), goals,
strategies, and challenges. They occur weekly and involve senior
leadership, directors, managers, and executives from relevant
departments or teams.
•Reviewing sales data to find improvement areas and applying them
toward upcoming sales tactics
•keep up to date with the latest clinical data supplied by the
company.
•monthly clinical data/trial review and study with the marketing and
medical team.
•Worked closely with commercial operational departments to
schedule targeted promotional campaigns. - Quarterly conference with medical and marketing team.
- Worked with medical teams on smooth implementation and operation of new products.
- Stayed up-to-date on industry advancements by participating in continuing education courses and attending relevant seminars.
- Conducted informative presentations for physicians and other healthcare professionals, enhancing the understanding of product benefits and features.
- Coordinated with internal teams such as marketing, research and development, and regulatory affairs to provide accurate information to clients regarding products'' specifications, pricing, availability, etc.
- Consistently surpassed quarterly quotas by identifying key decision-makers within target organizations and tailoring sales pitches accordingly.
- Weekly visit to territories (Hospitals,Clinics).
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
Education
Bachelor of Arts - Journalism And Mass Communication
Holy Cross Of Davao College
Davao City05.2013
Skills
- Team Supervision
- Sales closing
- Strategic Planning
- Team Collaboration
- Adaptability
- Pharmaceutical sales
- Relationship Building
- Analytical Skills
- Client Relationship Management
- Product presentation
- Customer Needs Analysis
- Credit and cash payments
- Information Protection
- Complaint resolution
Languages
English
Native or Bilingual
Korean
Full Professional
Certification
- IPPS - Certified Professional Medical Sales Person 2019. Sanofi-Aventis (Philippines), Inc.
- Sales rep. of the month (February 2021 MTD).
- Top 17 in national Level Sales Rep. Quarter 1 2022.
- Hitting QTD, YTD 2019-2022.
Timeline
Front Desk Guest Service Agent
Ottawa Embassy Hotel And Suites
2023.06 - Current
Sales Representative
Bell
2023.05 - 2023.06
Sales Associate
Famous Footwear
2023.02 - 2023.08
Cashier
Farm Boy
2023.01 - 2023.03
Medical Sales Representative
Sanofi-Aventis Inc.
2019.01 - 2022.12
Product Manager
Summer Frolic
2015.06 - 2023.12
Bachelor of Arts - Journalism And Mass Communication
Holy Cross Of Davao College
- IPPS - Certified Professional Medical Sales Person 2019. Sanofi-Aventis (Philippines), Inc.
- Sales rep. of the month (February 2021 MTD).
- Top 17 in national Level Sales Rep. Quarter 1 2022.
- Hitting QTD, YTD 2019-2022.
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