Angelicia West
North York,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Real Estate Customer Service Representative
APTOConnect
03.2023 - 08.2023
- Greets (e.g. sellers, listing agents, showing agents/buyers agent, home inspector, appraiser, etc.) in a helpful and friendly manner.
- Answered incoming calls, transferred calls to appropriate areas, and logged them accordingly to APTO Connect's standards.
- Replaced bathroom toilet paper and properly disposed of cardboard roll in the recycling bin.
- Identified and verified listing agents, showing agents/buyer agents, and sellers by their name, nickname, and phone number.
- Scheduled 100+ appointments at the addresses/mls number that th (e.g., buyer agents/showing agents, listing agents, home inspectors, appraisers, etc.) would provide.
- Informed (e.g., buyers agents/showing agents, home inspectors, appraisers, etc.) about the availability and unavailability dates, times, and/or maximum showing duration.
- Helped listing agents, showing agents/buyer agents, and sellers with creating their listing on BrokerBay such as inputting correct information in their designated areas on the configuration page.
- Manually entered (e.g., showing agents/buyers agents, home inspectors, appraisers, etc.) information into the roster if authorized by information prompt to do so.
- Reorganized listing agents listing property on BrokerBay by assessing their listing to see if it has been filled out correctly.
- Written confirmation appointments through BrokerBay's messaging area to agents.
- Identified and resolved issues with their listings by configuring their listing instructions, and/or profile information if authorized to do so.
- Maintained clean workspace by (e.g. sanitizing area table, phone, keyboard, etc).
- Paged agents about (e.g. potential clients, buyer/showing agents that would like to make an offer with them, etc).
- Followed up with listing agents, showing/buyers agents, and sellers in regard to their listing on BrokerBay (e.g. outdialing listing agents, buyers/showing agents, and sellers, and leaving back voicemails).
- Reporting issues to listing agents about the listing they had set up on BrokerBay, getting verbal approval and/or denial from sellers and/or listing agents about appointments set for (e.g. showing agents/buyer agents, inspectors, etc).
Elections Canada Poll Clerk
Barabara Frum Library
10.2019 - 10.2019
- Greeted electors in a friendly and courteous manner.
- Addressed voter questions and concerns.
- Prepared, cleaned and maintained polling stations.
- Helped deputy returning officer organize registration desk, and materials.
- Arranged the polling place in accordance with the rules written for the polling clerk.
- Issued and collected voter ballot papers.
- Identified, verified, and confirmed electors’ ID and address by adhering to the ID policy.
- Registered new electors/ or corrects their information and fill out required paperwork.
- Assisted deputy returning officer with ballot counting.
- Opened and closed polling booths.
Education
High School Diploma -
Forest Hill Collegiate Institute
Toronto, ON2015
Skills
- Microsoft Office
- Customer Service
- Problem Solving
- Incoming/Outgoing Phone Calls
- Technical Support
- Organizational Policies
- Front Desk
- Administrative Support
- Document organization
- Call Center Operations
- Computer Proficiency
- Verbal and Written Communication
- Data Gathering
- Active Listening
- Customer Needs Assessments
- Maintaining Clean Work Areas
Timeline
Real Estate Customer Service Representative
APTOConnect
03.2023 - 08.2023
Elections Canada Poll Clerk
Barabara Frum Library
10.2019 - 10.2019
High School Diploma -
Forest Hill Collegiate Institute
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