Angelica Reotutar Tolentino
Kitchener,Ontario
Summary
Experienced Pharmacy Assistant focused on collaborating for team success with knowledgeable and friendly support. Offers multifaceted administrative and retail experience, positive nature and strong problem solving and conflict resolution skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Family Health & Beauty Corp. (Watsons Phil)
Vigan City, Ilocos Sur
04.2019 - 12.2023
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
- Trained new pharmacy staff in procedures and customer service standards.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
- Counted and balanced cashier drawers.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Scanned items and checked pricing on cash register for accuracy.
- Resolved customer complaints promptly in a professional manner.
Telephone Operator
MAPECON
Manila City, Philippines
12.2018 - 03.2019
- Answered incoming calls and directed them to appropriate departments or personnel.
- Greeted callers warmly and asked how they could be assisted.
- Kept up-to-date on product features and services offered by the company.
- Handled incoming and outgoing calls according to standard operating procedures.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Entered information and updated client records following telephone interactions.
Cashier
Mercury Drug Corporation
Manila City, Philippines
10.2016 - 09.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Used suggestive selling techniques to promote add-on sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed other duties as assigned by management.
Education
Bachelor of Science - Computer Science
University of Northern Philippines
Vigan City, Ilocos Sur04-2016
Skills
- Supply Restocking
- Verifying orders
- Preparing bulk medications
- POS System Operation
- Processing orders
- Accepting payments
- Organizing supplies
- Processing payments
Certification
- Team Effectiveness
Given this Wednesday, May 18, 2022
At Watsons Head Office, One E‐com Building, Mall of Asia Complex, Pasay City, Philippines - Good Pharmacy Practice
Given this Saturday, April 13, 2019
At Watsons Head Office, One E-com Building, Mall of Asia Complex, Pasay City, Philippines
Timeline
Pharmacy Assistant
Family Health & Beauty Corp. (Watsons Phil)
04.2019 - 12.2023
Telephone Operator
MAPECON
12.2018 - 03.2019
Cashier
Mercury Drug Corporation
10.2016 - 09.2018
Bachelor of Science - Computer Science
University of Northern Philippines
- Team Effectiveness
Given this Wednesday, May 18, 2022
At Watsons Head Office, One E‐com Building, Mall of Asia Complex, Pasay City, Philippines - Good Pharmacy Practice
Given this Saturday, April 13, 2019
At Watsons Head Office, One E-com Building, Mall of Asia Complex, Pasay City, Philippines
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