Angelica Monique Hernandez
Ceres
Summary
Dedicated service professional skilled in enhancing customer interactions and managing high-volume dining environments. Trains team members on operational procedures while ensuring adherence to safety and quality standards. Strong communicator with critical thinking and problem-solving abilities, committed to fostering guest loyalty and delivering memorable experiences.
Overview
15
15
years of professional experience
Work History
Crew Member
Taco Bell
Modesto
01.2017 - Current
- Providing exceptional dining experiences while handling high volume service.
- Cleaning and sanitizing areas of the store.
- Engaged with customers to enhance their dining experience at Taco Bell.
- Assisted in training new team members on operational procedures.
- Followed safety procedures for food handling and equipment use.
Assistant Manager
El Pollo Loco
Modesto
01.2011 - 01.2015
- Supervised daily employee activities to enhance overall productivity.
- Trained and mentored staff on food safety and quality standards.
- Managed inventory control to reduce waste and optimize stock levels.
- Ensured customer satisfaction through effective office operations.
Education
Certificate - Phlebotomy
Phlebotomy Training Specialists
Modesto, CA05-2026
Associate of Arts - Psychology
Modesto Junior College
Modesto, Ca04-2023
Associate of Science - Natural Science
Modesto Junior College
Modesto, CA04-2023
Skills
- Food safety
- Safety compliance
- Health safety knowledge
- Policy enforcement
- Excellent time management
- Customer collaboration
- Excellent written and verbal communicator
Timeline
Crew Member
Taco Bell
01.2017 - Current
Assistant Manager
El Pollo Loco
01.2011 - 01.2015
Certificate - Phlebotomy
Phlebotomy Training Specialists
Associate of Arts - Psychology
Modesto Junior College
Associate of Science - Natural Science
Modesto Junior College