Angelica Joyce Henson
Glendale
Summary
Patient Care Technician with a Bachelors in Business Administration - Healthcare Management. Over 11 years extensive experience with direct patient care that include
monitoring vitals, entering patient data, patient education, and providing emotional support. Experience also with customer service that include scheduling appointments, handling medical records, resolving complaints, and over the phone caregiving. Highly knowledgeable with maintaining inventory and ordering clinical and non clinical supplies to keep the facility running efficiently. Earned a leadership role and became a preceptor to ensure new teammates become competent with rules and regulations. Gained communication, financial, software, and other relevant business training through WGU. Ready to work and ensure a nurturing, collaborative, and thriving workplace environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistance Facility Administrator
Davita - El Dorado
2977 Redondo Ave, Long Beach, CA 90806
04.2026 - Current
- Streamlined facility operations by implementing efficient scheduling and resource allocation.
- Led team in adherence to safety protocols, enhancing compliance across all departments.
- Improved patient satisfaction by addressing concerns promptly and professionally.
- Minimized operational costs by efficiently managing budgets and reducing expenses.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
Patient Care Technician
DaVita
4930 Paramount Blvd, Lakewood, CA 90712
01.2015 - 04.2026
- Monitored and recorded vital signs to ensure patient health and safety.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Created strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Ordered supplies for the clinic to ensure clinic stayed well equipped for patient care delivery.
- Trained new technicians on operational procedures and best practices for optimal care delivery.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT01-2024
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Infection control standards
- Patient services
- Time management
Certification
WGU Certificate: Healthcare Management
WGU Certificate: Leadership
WGU Certificate: Strategic Thinking and Innovation
Languages
English
Native or Bilingual
Tagalog
Professional Working
Timeline
Assistance Facility Administrator
Davita - El Dorado
04.2026 - Current
Patient Care Technician
DaVita
01.2015 - 04.2026
Bachelor of Science - Healthcare Administration
Western Governors University