Summary
Overview
Work History
Education
Skills
Languages
Smart Serve
Timeline
Generic

ANGELICA WLODARCZYK

Waterloo,ON

Summary

Seeking a position in a professional environment to enhance interpersonal and customer service skills. Proven ability to effectively manage multiple priorities with organization and dependability. Approach tasks with a positive attitude. Recognize the importance of teamwork and willing to take on added responsibilities to contribute to team goals.

Overview

10
10
years of professional experience

Work History

Receptionist and Accountant

Ronin Transport Ltd
01.2015 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Reduced outstanding accounts receivable by developing and enforcing stricter credit control policies.

Cast Member

Cineplex Cinemas Courtney Park
02.2019 - 10.2021
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Cleaning Theatres and 3D Glasses
  • Serve wine, and bottled or draft beer.
  • Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
  • Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
  • Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.
  • Checked IDs for age-restricted shows in compliance with regulations.

Bakery Clerk

Sanremo Bakery
11.2018 - 12.2018
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
  • Wrapped, boxed and weighed bakery department products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.

Cashier

Osmow's Grill
09.2016 - 04.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Streamlined payment transactions for quicker service using cash registers and POS systems.
  • Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
  • Upheld high-quality standard of food presentation, ensuring each product met consistency guidelines before serving to customers.
  • Contributed to sales growth through upselling promotional items and meal deals.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

Sales Representative

American Eagle
09.2016 - 11.2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Streamlined checkout process by quickly processing transactions and accurately handling cash/credit payments.
  • Gathered valuable feedback from customers, sharing insights with management to drive continuous improvement initiatives.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.

Education

PHILIP POCOCK SECONDARY SCHOOL
12.2017

Skills

  • Fluent in English and Polish
  • Time Management
  • Friendly, Positive Attitude
  • Data Entry Techniques
  • Proficient in Microsoft office
  • Reliability and punctuality
  • Familiarity with POS systems
  • Accurate Cash Handling
  • Strong multitasking
  • QuickBooks knowledge
  • File Management
  • Cash Handling

Languages

English
Native or Bilingual
Polish
Native or Bilingual

Smart Serve

Smart Serve Certified

Timeline

Cast Member

Cineplex Cinemas Courtney Park
02.2019 - 10.2021

Bakery Clerk

Sanremo Bakery
11.2018 - 12.2018

Cashier

Osmow's Grill
09.2016 - 04.2018

Sales Representative

American Eagle
09.2016 - 11.2017

Receptionist and Accountant

Ronin Transport Ltd
01.2015 - Current

PHILIP POCOCK SECONDARY SCHOOL

Similar Profiles

CREATE PROFILE
ANGELICA WLODARCZYK