ANGELICA VORONTSOV
Roseville,CA
Summary
Experienced dental care coordinator with a proven track record in effectively managing patients and providing administrative support. Recognized for exceptional communication skills, collaboration with teams, and adaptability to evolving needs. Proficient in patient scheduling, medical and dental records management, and insurance verification. Known for reliability and a strong focus on achieving optimal outcomes for both patients and dental care teams.
Overview
14
14
years of professional experience
Work History
Travel and In Home Nanny
Private Care-Employer Yanna Arabadzhi
07.2021 - Current
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
- Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
- Assisted in implementing sleep routines leading to improved restfulness for both children and parents.
Cocktail Server/ Bartender
HQ Nightclub
06.2021 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
Patient Coordinator
American River Dental
01.2020 - 07.2021
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, dental terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
Insurance Claims Processor/Receptionist
Divine Enterprise
09.2018 - 01.2020
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Increased accuracy in claims processing by verifying policyholder information and cross-referencing with available records.
- Achieved quick resolution of outstanding issues by conducting thorough follow-ups on pending claims.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Manager/Dental Assistant/Receptionist
Sumit Dental
03.2014 - 09.2018
- Prepare patients, sterilize or disinfect instruments, set up instrument trays, assist dentist during dental procedure, inventory control, make preliminary impressions and occlusal registrations for mounting study casts, schedule appointments, excellent knowledge of billing electronically and manually
- Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets or other financial control
Assistant Manager
California Sun
10.2013 - 03.2014
- Direct and supervise employees engages in sales, help improve staff's knowledge of products to increase sales, inventory control, reconciling cash receipts, or in performing services for customers
- Create weekly schedules, inspect supplies and equipment, and work areas to ensure efficient service, assign duties, responsibilities, and work stations to employees
- Supervised day-to-day operations to meet performance, quality and service expectations.
Manager/Senior Sandwich Artist
Subway Restaurants
04.2011 - 10.2013
- Perform and direct overall restaurant management to ensure food safety, product preparation, and cleanliness standards are maintained
- Recruit staff, inventory control, implemented policies to improve product work flow and customer satisfaction, working with customers to give exceptional customer service
Education
GENERAL EDUCATION -
FOLSOM LAKE COLLEGE
Folsom, CADENTAL ASSITANT PROGRAM -
ANTHEM COLLEGE
Sacramento, CA03.2014
HIGH SCHOOL DIPLOMA -
VISIONS IN EDUCATION
Sacramento, CA05.2013
Skills
- Strong verbal communication
- Skilled in digital tools
- Proficient in managing multiple tasks
- Effective goal achievement
- Reliability and punctuality
- BLS certification
Languages
English
Russian
Timeline
Travel and In Home Nanny
Private Care-Employer Yanna Arabadzhi
07.2021 - Current
Cocktail Server/ Bartender
HQ Nightclub
06.2021 - Current
Patient Coordinator
American River Dental
01.2020 - 07.2021
Insurance Claims Processor/Receptionist
Divine Enterprise
09.2018 - 01.2020
Manager/Dental Assistant/Receptionist
Sumit Dental
03.2014 - 09.2018
Assistant Manager
California Sun
10.2013 - 03.2014
Manager/Senior Sandwich Artist
Subway Restaurants
04.2011 - 10.2013
DENTAL ASSITANT PROGRAM -
ANTHEM COLLEGE
HIGH SCHOOL DIPLOMA -
VISIONS IN EDUCATION
GENERAL EDUCATION -
FOLSOM LAKE COLLEGE
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