Angelica Vargas
Norco
Summary
Resourceful employee who consistently meets and exceeds productivity goals. Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
16
16
years of professional experience
Work History
Accounting
F. Vargas Produce
Los Angeles, CA
06.2010 - Current
- Manage daily and weekly cash and check run
- Record all checks
- List all vendor checks in the logbook and for mailing
- Fill out daily reconciliation sheet
- Maintain a filling system for all financial documents
Customer Service Lead
Cofiroute USA
06.2020 - 09.2021
- Complete Monthly Satisfaction Report
- Process payment reversals done by credit card payments
- Responsible for daily reconciliation forms for cash and check payments
- Process daily report for new accounts opened with violations
- Handle escalated calls from irate customers
- Assist and train new hires to follow Company Policy’s
- Process customer complaints accordingly following Company Policy
- Listen to calls and assist with training if needed
Customer Service Representative
Cofiroute USA
02.2017 - 06.2020
- Provide face to face customer service with walk in customers
- Maintain customer records by updating account information
- Follow Company Policy to identify customers over the phone
- Follow communication procedures, guidelines and policies
- Resolve service problems by clarifying customer’s complaint, determining cause of the problem
- Following correct procedure for Collection Accounts
- Adjusting correct codes for fees and credits on accounts
- Follow procedure when opening new accounts with and without violations
- Ability to identify when violations have been generated by error and follow procedure to have them dismissed
- Process Credit/Debit Card, Check and Cash payments for accounts or violations
JR Bank Secrecy Act Specialist
Global Cash Card
Irvine, CA
09.2014 - 02.2016
- Assist in communicating and investigating information concerning BSA regulatory requirements and AML policies.
- Responsible for operating several computer applications used to research, review and monitor cardholder’s accounts.
- Under general supervision, examine suspicious activity both system generated reports and alerts generated by partnering Bank.
- Investigate alerts and referrals to identify and report suspicious activity on simple to moderate cases.
- Conducts daily search of New Accounts through OFAC software (Lexis Nexis).
- Completes research required for USA Patriot Act
Customer Service Representative
Global Cash Card
Irvine, CA
09.2014 - 04.2015
- Verify customer identity under US Patriot Act
- Managed large amount of inbound calls in a timely manner
- Answer questions regarding status of customer accounts
- Ability to identify fraud and handle accounts properly
- Assist cardholders with in and out of country transactions
- Update existing customer information
- Transfer calls to appropriate departments
Education
Medical Billing and Insurance Coding
United Education Institute (UEI)
Ontario, CA04.2012
High School - undefined
Santiago High School
Corona, CA06.2011
Skills
- Bilingual: Spanish and English
- Typing Skills 55 WPM
- Proficient with Microsoft Office Programs
- Ability to learn and be trained with new software
- High commitment to customer satisfaction
- Ability to multi-task, set priorities and manage time effectively
- Knowledge Retention
- Attention to Detail
- Organizational Skills
- Effective Communication Skills
- Cash Handling Experience
- Great Data Entry
- Excellent phone etiquette
- Accounting spreadsheets
- Accounting records
- Deposit accounting
Timeline
Customer Service Lead
Cofiroute USA
06.2020 - 09.2021
Customer Service Representative
Cofiroute USA
02.2017 - 06.2020
JR Bank Secrecy Act Specialist
Global Cash Card
09.2014 - 02.2016
Customer Service Representative
Global Cash Card
09.2014 - 04.2015
Accounting
F. Vargas Produce
06.2010 - Current
High School - undefined
Santiago High School
Medical Billing and Insurance Coding
United Education Institute (UEI)