Angelica Varela
Whittier,CA
Summary
Customer service, sales, and support professional with experience in retail sales, customer account management, billing services, hospitality, and team leadership. Skilled in customer relationship management, conflict resolution, sales support, cash handling, merchandising, and delivering exceptional customer experiences in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Selfcare Nation LLC
04.2025 - Current
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Mentored junior team members, fostering a collaborative and high-performance work environment.
- Led initiatives to enhance knowledge management systems, increasing access to information for staff.
- Cultivated positive relationships with customers through active listening, empathy, and genuine concern for their needs.
- Provided personalized support to customers, ensuring their needs were thoroughly addressed.
- Handled high-pressure situations calmly while remaining focused on providing exceptional support to both internal colleagues and external clients.
- Maintained thorough documentation of all customer interactions, streamlining follow-up processes and facilitating collaboration among team members.
Retail Sales Consultant
AT&T
02.2023 - 04.2025
- Delivered exceptional customer service to enhance shopping experience and drive repeat business.
- Assisted in inventory management, ensuring accurate stock levels and effective product placement.
- Implemented visual merchandising strategies to optimize store layout and increase product visibility.
- Analyzed sales data to identify trends, informing promotional strategies and inventory decisions.
- Collaborated with team members to maintain store cleanliness and organization, supporting operational efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Manager
State Farm
12.2019 - 01.2023
- Led customer service team to enhance customer satisfaction through effective issue resolution strategies.
- Oversaw the recruitment, selection, onboarding, and training of new hires to maintain a high-performing team dynamic.
- Leveraged data-driven insights from CRM systems to better understand client needs and tailor support strategies accordingly.
- Boosted employee morale by fostering a positive work environment and recognizing outstanding performance.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
Guest Service / Hospitality
The Disney Company
05.2017 - 12.2020
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
Sales Associate
Target
07.2019 - 02.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Team Member
John's Incredible Pizza
11.2015 - 12.2016
- Built strong customer relationships and resolved customer concerns through effective communication.
- Managed customer accounts, billing inquiries, and service requests.
- Achieved sales goals through consultative selling and product recommendations.
- Processed transactions, handled cash, credit, and debit payments accurately.
- Assisted with merchandising, inventory replenishment, stocking, and store organization.
- Delivered high-quality guest service in retail and hospitality environments.
- Supported team operations, trained team members, and contributed to operational efficiency.
Seasonal Customer Service Representative
Victoria's Secret & PINK
10.2016 - 12.2016
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and product offerings to provide accurate information.
- Collaborated with team members to ensure smooth store operations during peak periods.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Fullerton Union High School
Fullerton, CA05.2016
Skills
- Customer Service
- Support Management
- Billing Services
- Retail Sales
- Account Management
- Team Leadership
- Cash Handling
- Merchandising
- Problem Solving
- Communication
- Relationship Building
Languages
English (Advanced)
Spanish (Advanced)
Timeline
Customer Service Specialist
Selfcare Nation LLC
04.2025 - Current
Retail Sales Consultant
AT&T
02.2023 - 04.2025
Customer Service Manager
State Farm
12.2019 - 01.2023
Sales Associate
Target
07.2019 - 02.2020
Guest Service / Hospitality
The Disney Company
05.2017 - 12.2020
Seasonal Customer Service Representative
Victoria's Secret & PINK
10.2016 - 12.2016
Team Member
John's Incredible Pizza
11.2015 - 12.2016
High School Diploma -
Fullerton Union High School