Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angelica Valenzuela

Turlock,CA

Summary

Dedicated teamwork with a proven track record at Chick-fil-A, progressively excelling in relationship building and complaint resolution to enhance employee satisfaction and business success. Recognized for optimizing customer experiences and training new staff. Skilled in situational awareness and crowd control, ensuring safety and efficiency in fast-paced environments. Committed to delivering exceptional service and fostering teamwork.

Overview

1
1
year of professional experience

Work History

Team Leader

Chick-fil-A
02.2025 - Current
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Event Security Guard (Seasonal)

Live Nation Credit Union 1 Amphitheatre
06.2024 - 10.2024
  • Checked and verified photo identification prior to granting facility access.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Service and Food Champion

Taco Bell
02.2024 - 05.2024
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Trained newly hired employees on routine tasks and customer service.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Performed shift change tasks each day to keep store neat and running smoothly.

Education

Criminology

Benedictine University (2024-Currently Attending)
Lisle, IL
12-2026

Criminal Justice

Eureka College (2022-2024, 2 Years Attended)
Eureka, IL

Skills

  • Coaching/Mentoring
  • Complaint Resolution/Client Support
  • Relationship Building/Team Motivator
  • Teamwork/Collaboration
  • Situational Awareness
  • Public Safety
  • Physical Fitness
  • Crowd Control

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Team Leader

Chick-fil-A
02.2025 - Current

Event Security Guard (Seasonal)

Live Nation Credit Union 1 Amphitheatre
06.2024 - 10.2024

Service and Food Champion

Taco Bell
02.2024 - 05.2024

Criminology

Benedictine University (2024-Currently Attending)

Criminal Justice

Eureka College (2022-2024, 2 Years Attended)

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Angelica Valenzuela