Summary
Overview
Work History
Education
Skills
LANGUAGE
Certification
Timeline
Generic
ANGELICA TORRES

ANGELICA TORRES

Calgary

Summary

I am a full time working Flight Attendant and part-time student at SAIT for the course of Optician. Over the course of working as a Flight Attendant for Flair for over a year, I've also gained experience in working as CSA for the company from a third-company handler. I have developed a passion for strong organizational skills, leadership, communication, problem-solving and decision making.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Flight Attendant

Flair Airlines
03.2023 - Current
  • Ensuring a safe travel experience for all customers
  • To know all standard operating procedures and company policies as indicated in our Flight Attendant Manual
  • Ensuring everyone's safety and comfort with levels of superior customer service
  • Ensuring active cabin presence
  • Conducting pre-flight duties

Beauty Consultant

Sukoshi Mart
12.2024 - Current
  • Delivered personalized beauty consultations, enhancing customer satisfaction and loyalty.
  • Educated clients on product application techniques, fostering confidence in makeup use.
  • Maintained up-to-date knowledge of beauty trends and products, ensuring informed recommendations.
  • Collaborated with team members to develop promotional strategies, increasing sales effectiveness.
  • Managed inventory levels and product displays, optimizing store appearance and accessibility.
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.

Customer Service Agent

Executive Flight Centre
06.2022 - 04.2023
  • Check-in passenger
  • Board Flights
  • Flight paperwork / reports
  • Communication with higher op
  • Wheelchairs
  • Grooming the Aircraft
  • Attend any delays or flight situation

Barista

Snowcapz Cafe
04.2022 - 01.2023
  • Ensuring customers drinks are made
  • Ensuring clean work space and/or environment
  • Organizing Cafe
  • Help restocking and maintaining stocks

Food Service Aide

Intercare Brentwood Care Centre
12.2020 - 01.2022
  • Serving food to residents
  • Ensuring clean kitchen and work space
  • Dishes
  • Ensuring to know the residents diets
  • Training with Health Food and Safety

Court Monitor

Flying Squirrel
08.2021 - 11.2021
  • Monitoring everyone safety
  • Cleaning the trampoline court
  • Assisting customers
  • Relay rules and procedures to customers

Sales Associate

Sirens YM
12.2019 - 01.2020
  • Help fitting rooms
  • Customer orientation and ability to adapt/respond to different types of characters
  • Identify and assess customers' needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Barista

ShareTea
07.2019 - 11.2019
  • Responsible for opening and/or closing store
  • Organization and making sure the workplace is clean
  • Ensuring to meet customers satisfaction and need when it comes to order and complains
  • Stocking up the store and making sure everything is counted and organized

Education

Optician -

Southern Alberta Institute of Technology
Calgary, AB
06.2025

High School Diploma - undefined

Bishop McNally High School
01.2020

Skills

  • Interpersonal Skills
  • Customer Satisfaction
  • Problem-solving
  • Decision-making
  • Team building
  • Reliability and punctuality
  • Professional appearance
  • Verbal and written communication
  • Safety procedures

LANGUAGE

English
Tagalog

Certification

  • Certified First Aid & CPR/AED Level C (BL), Canadian Red Cross - Issue Date: 2023-04-17 Expiry Date: 2026-04-16

Timeline

Beauty Consultant

Sukoshi Mart
12.2024 - Current

Flight Attendant

Flair Airlines
03.2023 - Current

Customer Service Agent

Executive Flight Centre
06.2022 - 04.2023

Barista

Snowcapz Cafe
04.2022 - 01.2023

Court Monitor

Flying Squirrel
08.2021 - 11.2021

Food Service Aide

Intercare Brentwood Care Centre
12.2020 - 01.2022

Sales Associate

Sirens YM
12.2019 - 01.2020

Barista

ShareTea
07.2019 - 11.2019

High School Diploma - undefined

Bishop McNally High School

Optician -

Southern Alberta Institute of Technology

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ANGELICA TORRES