ANGELICA TORRES
Calgary
Summary
I am a full time working Flight Attendant and part-time student at SAIT for the course of Optician. Over the course of working as a Flight Attendant for Flair for over a year, I've also gained experience in working as CSA for the company from a third-company handler. I have developed a passion for strong organizational skills, leadership, communication, problem-solving and decision making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Flight Attendant
Flair Airlines
Edmonton, AB
03.2023 - Current
- Ensuring a safe travel experience for all customers
- To know all standard operating procedures and company policies as indicated in our Flight Attendant Manual
- Ensuring everyone's safety and comfort with levels of superior customer service
- Ensuring active cabin presence
- Conducting pre-flight duties
Beauty Consultant
Sukoshi Mart
261055 Crossiron Blvd, Rocky View County, AB
12.2024 - Current
- Delivered personalized beauty consultations, enhancing customer satisfaction and loyalty.
- Educated clients on product application techniques, fostering confidence in makeup use.
- Maintained up-to-date knowledge of beauty trends and products, ensuring informed recommendations.
- Collaborated with team members to develop promotional strategies, increasing sales effectiveness.
- Managed inventory levels and product displays, optimizing store appearance and accessibility.
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Monitored current trends to understand fashions and better serve customer needs.
- Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
Customer Service Agent
Executive Flight Centre
06.2022 - 04.2023
- Check-in passenger
- Board Flights
- Flight paperwork / reports
- Communication with higher op
- Wheelchairs
- Grooming the Aircraft
- Attend any delays or flight situation
Barista
Snowcapz Cafe
04.2022 - 01.2023
- Ensuring customers drinks are made
- Ensuring clean work space and/or environment
- Organizing Cafe
- Help restocking and maintaining stocks
Food Service Aide
Intercare Brentwood Care Centre
12.2020 - 01.2022
- Serving food to residents
- Ensuring clean kitchen and work space
- Dishes
- Ensuring to know the residents diets
- Training with Health Food and Safety
Court Monitor
Flying Squirrel
08.2021 - 11.2021
- Monitoring everyone safety
- Cleaning the trampoline court
- Assisting customers
- Relay rules and procedures to customers
Sales Associate
Sirens YM
12.2019 - 01.2020
- Help fitting rooms
- Customer orientation and ability to adapt/respond to different types of characters
- Identify and assess customers' needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Barista
ShareTea
07.2019 - 11.2019
- Responsible for opening and/or closing store
- Organization and making sure the workplace is clean
- Ensuring to meet customers satisfaction and need when it comes to order and complains
- Stocking up the store and making sure everything is counted and organized
Education
Optician -
Southern Alberta Institute of Technology
Calgary, AB06.2025
High School Diploma - undefined
Bishop McNally High School
01.2020
Skills
- Interpersonal Skills
- Customer Satisfaction
- Problem-solving
- Decision-making
- Team building
- Reliability and punctuality
- Professional appearance
- Verbal and written communication
- Safety procedures
LANGUAGE
English
Tagalog
Certification
- Certified First Aid & CPR/AED Level C (BL), Canadian Red Cross - Issue Date: 2023-04-17 Expiry Date: 2026-04-16
Timeline
Beauty Consultant
Sukoshi Mart
12.2024 - Current
Flight Attendant
Flair Airlines
03.2023 - Current
Customer Service Agent
Executive Flight Centre
06.2022 - 04.2023
Barista
Snowcapz Cafe
04.2022 - 01.2023
Court Monitor
Flying Squirrel
08.2021 - 11.2021
Food Service Aide
Intercare Brentwood Care Centre
12.2020 - 01.2022
Sales Associate
Sirens YM
12.2019 - 01.2020
Barista
ShareTea
07.2019 - 11.2019
High School Diploma - undefined
Bishop McNally High School
Optician -
Southern Alberta Institute of Technology