Angelica Tomamang
Business Development Representative
Brampton,ON
Summary
A detail-oriented administrative professional with experience in sales, prospecting, cold and warm calling, and office operations. Skilled in providing top administrative support, managing scheduling, data entry, and customer service, while leading teams to ensure efficient daily operations. Known for strong analytical skills, effective communication, and the ability to manage high caseloads in fast-paced environments.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work History
Business Development Representative
Canadian Dental Services Corporation
9 2022 - Current
- Conducted both warm and cold calls/emailing to engage new prospects and nurture relationships with existing clients, boosting trust and improving retention rates
- Consistently adhered to company policies, call scripts, and service level agreements (SLAs), achieving KPIs for call volume, call quality, and client satisfaction
- Partnered with the Marketing team to strategize and implement targeted campaigns, driving client engagement and clinic visibility
- Coordinated client outreach for 18 dental clinics across Canada, facilitating appointment bookings and promoting preventive care services
- Managed and performed daily audits while overseeing the scheduling needs of 18 clinics simultaneously, ensuring smooth operational flow
- Reviewed office billing and procedure codes for accuracy, identifying and reporting discrepancies to ensure financial integrity
- Performed data entry and generated detailed Excel reports, highlighting key trends and actionable insights for senior management
Store Coordinator
Marshalls TJX Canada
10.2020 - 09.2022
- Accountable for overseeing the implementation of merchandise presentation strategies and priorities within assigned departments
- Analyzed sales trends to align store shipments and orders effectively
- Collaborated with management to support the achievement of goals and strategic planning
- Guides Associates in completing tasks and daily activities according to the store plan, adjusting priorities as necessary
- Committed to delivering an exceptional customer experience
Assistant Store Manager
ALEX AND ANI
10.2016 - 09.2020
- Managed and filed sales reports, oversaw scheduling, and handled inventory tasks in StoreForce
- Assisted the Store Manager with onboarding responsibilities, including conducting interviews and following up with candidates
- Charity Specialist - Led efforts to connect with potential new clients and existing clients to coordinate events with local charities
- Organized and hosted both in-store and off-site events in partnership with local charitable organizations
- Fostered strong client relationships by providing exceptional customer experience and collaborating to meet their needs
- Achieved two promotions in four years, progressing from Sales Associate to Key Holder, and then to Assistant Store Manager
- Consistently met sales targets and contributed to the achievement of store goals
Education
Bachelor of Arts Honours Degree - Business Communication
BROCK UNIVERSITY
09.2014 - 04.2017
Advanced Diploma - Advertising & Marketing Communications Management
SHERIDAN COLLEGE
09.2017 - 04.2019
Skills
Sales Prospecting
Cold calling/emailing
Project management
Collaboration
Market research
Search Engine Optimization
Computer literacy
Time management
Analytical skills
Negotiation
Problem solving
Adaptation
Leadership
Lead generation
Customer relationship management
Product knowledge
Timeline
Store Coordinator
Marshalls TJX Canada
10.2020 - 09.2022
Advanced Diploma - Advertising & Marketing Communications Management
SHERIDAN COLLEGE
09.2017 - 04.2019
Assistant Store Manager
ALEX AND ANI
10.2016 - 09.2020
Bachelor of Arts Honours Degree - Business Communication
BROCK UNIVERSITY
09.2014 - 04.2017
Business Development Representative
Canadian Dental Services Corporation
9 2022 - Current
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