Angelica Tejeda
Toronto,Ontario
Summary
Experienced IT professional with a strong background in technical support, software development, and quality assurance. Proficient in system performance analysis, incident resolution, and software testing, with a proven track record of identifying issues, implementing solutions, and streamlining workflows to enhance product reliability. Skilled in troubleshooting hardware, bug tracking, and documentation, ensuring high standards in every project. Adept at collaborating with cross-functional teams to deliver consistent results while emphasizing adaptability and process efficiency. Eager to contribute expertise and drive innovation in diverse IT environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
QA Analyst
STS
09.2024 - 12.2024
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
- Managed defect reporting process, ensuring clear communication with stakeholders regarding issue status and resolution timelines.
- Supported timely project completion through efficient prioritization and execution of test tasks.
IT Support Technician
ILSC
10.2023 - 08.2024
- Provided technical support for queries and issues pertaining to computer systems, software, and hardware, ensuring efficient resolution and user satisfaction
- Conducted troubleshooting for network connectivity, software malfunctions, and hardware failures, restoring functionality and service continuity
- Installed, configured, and maintained various computer hardware components, ensuring optimal operation and performance of desktops, laptops, printers, and peripherals
- Documented support tickets, resolutions, and system configurations meticulously, and prepared reports on system performance and incident trends to support process improvement initiatives
Software Developer
TRESCLOUD
07.2022 - 01.2023
- Delivered a co-authored presentation at a global technology conference, enhancing the company's professional network and knowledge sharing
- Created and refined code libraries and frameworks, resulting in more efficient development workflows and expedited project delivery
- Conducted in-depth troubleshooting and debugging of software, significantly enhancing product stability and reliability
Academic Assistant
ESPOL
05.2020 - 01.2022
- Delivered supplementary instruction and evaluated student assignments, contributing to the academic success and progress of learners
- Compiled and analyzed research findings to aid in the creation of instructional materials and scholarly articles, aligning content with curricular objectives
- Partnered with educators to formulate and execute initiatives aimed at increasing student involvement and active participation in educational offerings
Education
Diploma in Digital Marketing - Website Management And Design
Greystone College
Toronto, Canada11.2024
Bachelor of Science - Computer Sciences
Escuela Superior Politecnica Del Litoral
Guayaquil, Ecuador01.2022
Skills
- Programming
- Web Development
- Troubleshooting
- Hardware Maintenance
- Customer Service
- Problem Solving
- Critical Thinking
- Communication
- Leadership
- Multitasking
- Collaboration
- Teamwork
- SQL
- ITIL Framework
- Technical Writing
- Project Management
- Test case development
- Test documentation creation
- Regression testing expertise
- User acceptance testing
- Mobile application testing
Accomplishments
- Ensured the successful production release of a health insurance project by driving end-to-end QA processes from development to deployment.
- Managed all IT operations across two Toronto campuses, ensuring seamless support for hardware, software, and network systems.
Certification
- Content Marketing and SEO Fundamentals, SEMRUSH, 2024
- How to Develop a Competitive Research Workflow using Semrush's SEO Toolkit, SEMRUSH, 2024
- SEO, Hubspot, 2024
- SEO II, Hubspot, 2024
- Google Analytics Certification, Google, 2023
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
QA Analyst
STS
09.2024 - 12.2024
IT Support Technician
ILSC
10.2023 - 08.2024
Software Developer
TRESCLOUD
07.2022 - 01.2023
Academic Assistant
ESPOL
05.2020 - 01.2022
- Content Marketing and SEO Fundamentals, SEMRUSH, 2024
- How to Develop a Competitive Research Workflow using Semrush's SEO Toolkit, SEMRUSH, 2024
- SEO, Hubspot, 2024
- SEO II, Hubspot, 2024
- Google Analytics Certification, Google, 2023
Diploma in Digital Marketing - Website Management And Design
Greystone College
Bachelor of Science - Computer Sciences
Escuela Superior Politecnica Del Litoral
Similar Profiles
Gordana Miskovic PsychologistGordana Miskovic Psychologist
Psychology Professor at STSPsychology Professor at STS
Scott HowardScott Howard
Shunt Truck Driver at STSShunt Truck Driver at STS
Terrell StephensTerrell Stephens
Traffic Control Lead at STSTraffic Control Lead at STS