Angelica Tapia
Norwalk
Summary
Administrative professional with a strong background in data management and customer service. Proven track record in managing clerical tasks, ensuring accurate documentation, and efficient processes.
Overview
9
9
years of professional experience
Work History
Administrative Assistant 1
Helpmates - Los Angeles Co. Fire Department
Los Angeles
06.2026 - Current
- Managed clerical tasks including incoming calls, document scanning, mail opening, and email review to support office operations.
- Verified that all required documentation was provided to determine approval for qualified applicants.
- Entered information into database to maintain accurate records for applicant tracking.
- Coordinated application mail processing to ensure timely responses.
Temporary Administrative Assistant
Helpmates - Law Offices Of Sylvia V. Gonzalez
La Palma
02.2026 - 05.2026
- Coordinated incoming calls and documented information to enhance decision-making processes.
- Interviewed potential clients, gathered detailed medical, legal, and personal histories, and entered information into the database.
- Scanned, organized, and filed legal documentation into the firm's litigation database.
- Drafted and assembled litigation files.
- Performed clerical duties, including sending birthday cards and letters, managing inventory, and organizing files to maintain office efficiency.
Administrative Assistant
Priority Workforce - Le Chef Bakery
Santa Fe Springs
11.2024 - 01.2026
- Performed clerical tasks such as reviewing emails, scanning documents, and ordering supplies.
- Handled sensitive employment records to maintain confidentiality and compliance.
- Documented and reported work-related injuries/incidents to partnered agencies and Human Resources, ensuring compliance and timely response.
- Review surveillance footage to accurately correct employees' timecards, ensuring payroll accuracy and compliance.
- Oriented Agency employees to familiarize them about company policy and responsibilities.
Customer Service Specialist
PLS Check Cashers
Los Angeles
06.2023 - 11.2024
- Provide excellent customer service by addressing inquiries and concerns related to transactions.
- Verify customer information to ensure accuracy and compliance with security protocols.
- Maintain accurate records of transactions and regularly maintain balanced cash drawers to uphold management standards.
- Contributed to revenue by consistently selling 9 cards per shift.
Receptionist
Quality Eye Care Optometry
Long Beach
04.2022 - 06.2023
- Greeted and checked-in patients, ensuring a warm and friendly atmosphere upon arrival.
- Scheduled and confirmed appointments using the electronic medical records system.
- Managed multiple phone lines, addressing inquiries, scheduling appointments, and routing calls to the appropriate department.
- Maintained accurate and up-to-date patient records, including demographic information and medical history.
- Assisted with pre-testing procedures, such as measuring visual acuity and administering initial assessments.
- Handled administrative tasks, including filing, organizing documents, and managing inventory of office supplies.
Package Handler
United Parcel Services
Bell
10.2017 - 12.2019
- Sorted, scanned and loaded packages to converter belts and their designated trailers.
- Coached and assisted new hires on safety, loading, unloading, and packaging protocols.
- Maintained a 15-minute sweep around the area to meet safety standards.
- Repackaged with excellent labeling.
Education
Esthetician Trade School Diploma -
Victory Career College
Carson, CA02-2024
High School Diploma -
Maya Angelou High School
Los Angeles, CA06-2017
Skills
- MS Office proficiency
- Document management
- Database Management
- Accurate cash counting
- Quality Control
- Typing Speed
- Infection control
Languages
- English, Written and Spoken
- Spanish, Written and Spoken
Timeline
Administrative Assistant 1
Helpmates - Los Angeles Co. Fire Department
06.2026 - Current
Temporary Administrative Assistant
Helpmates - Law Offices Of Sylvia V. Gonzalez
02.2026 - 05.2026
Administrative Assistant
Priority Workforce - Le Chef Bakery
11.2024 - 01.2026
Customer Service Specialist
PLS Check Cashers
06.2023 - 11.2024
Receptionist
Quality Eye Care Optometry
04.2022 - 06.2023
Package Handler
United Parcel Services
10.2017 - 12.2019
Esthetician Trade School Diploma -
Victory Career College
High School Diploma -
Maya Angelou High School