Angelica Silva
Orange,CA
Summary
Professional with strong background in customer interactions and service solutions. Possesses solid understanding of customer needs and conflict resolution. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
7
7
years of professional experience
Work History
Client Associate II
California Bank & Trust
02.2020 - 06.2021
- Served as primary point of contact for personal and commercial customers, providing assistance with account maintenance and transactions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Call Center Representative
US Bank Home Mortgage
10.2016 - 02.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Bank Teller
Wells Fargo & Company
05.2015 - 10.2016
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Cross-sold credit cards, loans and other bank products.
- Assisted with the onboarding process for newly hired tellers, providing hands-on training and guidance for a seamless integration into the team.
Shipping and Receiving Manager
Switchboard Inc.
01.2014 - 04.2015
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Developed and maintained knowledgeable and productive team of employees.
Education
High School Diploma -
Lorin Griset Academy
Santa Ana01-2012
Skills
- Customer service
- Data Entry
- Compliance awareness
- Teamwork and collaboration
- Conflict resolution
- Attention to detail
- Multitasking
- Adaptability and flexibility
Languages
Spanish
Timeline
Client Associate II
California Bank & Trust
02.2020 - 06.2021
Call Center Representative
US Bank Home Mortgage
10.2016 - 02.2017
Bank Teller
Wells Fargo & Company
05.2015 - 10.2016
Shipping and Receiving Manager
Switchboard Inc.
01.2014 - 04.2015
High School Diploma -
Lorin Griset Academy
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