Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Angelica Rugamas

Aldergrove,Canada

Summary

Compassionate and reliable professional with extensive experience in customer service and child respite care. Skilled in communication and organization, with a solid understanding of medical terminology. Dedicated to applying empathetic support and attention to detail in a healthcare setting. Passionate about contributing to patient care and administrative efficiency.

Overview

10
10
years of professional experience

Work History

Respite Care Provider

Inclusion Langley Society
Langley, Canada
02.2020 - Current
  • Deliver supportive assistance and emotional support to families, enhancing their well-being.
  • Encourage children's independence through active listening and positive reinforcement strategies.
  • Engage children with games, crafts, and diverse activities to promote enjoyment and learning.
  • Balance rest, play, and learning by implementing effective scheduling techniques.

Customs Clearance Coordinator

BorderBuddy Customs Broker
Surrey, Canada
10.2017 - Current
  • Manage vehicle department operations, ensuring smooth processing of all imports and exports into Canada.
  • Ensure timely processing of all types of customs clearance entries.
  • Classify goods according to tariff coding system for accurate documentation.
  • Communicate with internal staff and customers to swiftly resolve issues.
  • Trained and mentored new team members to enhance team competency.
  • Identified improvement areas within operational processes to increase efficiency.

Assistant Merchandiser/Key Holder

Pennington
Abbotsford, Canada
07.2015 - 10.2017
  • Executed daily opening and closing procedures, ensuring accurate cash drawer management and receipt balancing.
  • Organized merchandise displays for optimal pricing accuracy and attractive product presentation.
  • Resolved escalated customer service issues to enhance overall shopping experiences.
  • Trained new staff on customer service protocols, fostering a supportive team environment.

Education

Nursing Unit Clerk Certificate - Healthcare Administration

University of The Fraser Valley
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08-2025

Skills

  • Data entry and filing
  • Problem-solving and resolution
  • Medical terminology
  • Attention to detail
  • Empathy and patience
  • Adaptability in diverse environments
  • Multitasking under pressure
  • 62wpm

References

References available upon request

Languages

Spanish
Native/ Bilingual

Timeline

Respite Care Provider

Inclusion Langley Society
02.2020 - Current

Customs Clearance Coordinator

BorderBuddy Customs Broker
10.2017 - Current

Assistant Merchandiser/Key Holder

Pennington
07.2015 - 10.2017

Nursing Unit Clerk Certificate - Healthcare Administration

University of The Fraser Valley

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Angelica Rugamas