Summary
Overview
Work History
Education
Skills
References
Communication Skills
Timeline
Generic

Angelica Rodriguez

Covina

Summary

Healthcare Manager with proven track record in enhancing productivity and streamlining operations. Expertise in strategic planning and quality assurance to optimize healthcare delivery. Strong communication and team-building skills drive collaboration and improve patient outcomes.

Overview

22
22
years of professional experience

Work History

Senior Customer Service Coordinator

Lingraphica
Princeton
12.2024 - Current
  • Conducted follow-ups with insurance companies to expedite verification processes.
  • Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability for communication devices.
  • Collaborated with healthcare providers to communicate insurance coverage and authorization details for communication devices.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Verified that patients had proper insurance coverage prior to procedures or communication technology devices.

Intake Coordinator

Salus Home Health
Irvine
12.2018 - 02.2023
  • Managed confidential client data in compliance with HIPAA and other relevant regulations.
  • Managed multiple tasks simultaneously while meeting deadlines consistently.
  • Coordinated with external agencies and community partners to facilitate referrals and access to services.
  • Utilized case management systems to track client cases from intake through to completion.

Area Customer Service Manager

Lifecare Solutions
Pasadena
01.2009 - 10.2017
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Collaborated with other departments to ensure customer needs were being met promptly and accurately.
  • Created and managed budgets for travel, training, and team-building activities.
  • Ensured that all customer inquiries were handled efficiently by following established protocols.

Customer Service Lead

Apria Healthcare
Tustin
08.2003 - 01.2009
  • Receive and process referrals from hospitals, SNF, ALF and private MD offices requesting home health, Palliative or hospice care for patients.
  • Obtain necessary qualifying documentation and signatures needed for requested care via contacting MD offices while also establishing a relationship with referral sources.
  • Coordinated visits for necessary disciplines; i.e RN, LVN, MSW, HHA, PT, OT, and SLP with patient, family or facilities.

Education

MT. -

San Antonio College
Walnut, CA

Skills

  • Typing
  • Insurance verification
  • Conflict resolution
  • Customer service
  • Team collaboration
  • Budget management
  • Medicare
  • Health insurance
  • HIPAA compliance
  • Phone etiquette
  • Profit and loss management
  • Recruitment and hiring
  • Case management

References

Available upon request.

Communication Skills

Working in patient care customer service for 20 years, I have gained extensive experience in knowing how to communicate with patients, referrals and peers in the workplace to establish positive relationships along with effectively completing the task at hand and being able to multitask at any given moment.

Timeline

Senior Customer Service Coordinator

Lingraphica
12.2024 - Current

Intake Coordinator

Salus Home Health
12.2018 - 02.2023

Area Customer Service Manager

Lifecare Solutions
01.2009 - 10.2017

Customer Service Lead

Apria Healthcare
08.2003 - 01.2009

MT. -

San Antonio College

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Angelica Rodriguez