Angelica Riano
Edmonton
Summary
Organized File Clerk known for maintaining high productivity levels and efficiently completing tasks. Skilled in document management, data entry, and records maintenance. Excel in time management, adaptability, and ensuring seamless office operations and support.
Overview
16
16
years of professional experience
Work History
Administrative Support File Clerk
Global Hire Immigration Placement Service
Edmonton
09.2024 - 02.2025
- Implemented new filing system and created updated forms.
- Resolved discrepancies between physical files and digital databases.
- Verified accuracy of filing information prior to indexing documents into the system.
- Scanned or read incoming materials to determine classification or filing.
- Coordinated with IT department to troubleshoot and resolve issues in the digital filing system.
- Scanned, indexed, and archived documents, ensuring compliance with company policies.
Commercial Cleaner
Universal Buiding Management
Edmonton
01.2020 - 06.2024
- Mopped, polished, and waxed floors using appropriate cleaning supplies and equipment.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Completed routine maintenance checks, notifying management of needed repairs.
- Provided exceptional customer service while interacting with clients in a professional manner.
CEO
Stock Wear Company
Bogota
01.2013 - 12.2017
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Introduced innovative approaches that improved efficiency while reducing costs.
- Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
- Hired, trained, and mentored staff members to maximize productivity.
Airline Manager
Avianca Airline
Bogota
02.2010 - 12.2012
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed market trends and competitor activity to inform business strategy.
- Implemented quality control measures to uphold company standards.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Recruited and trained new employees to meet job requirements.
Airline Reservation Agent
Easy Fly
Bogota
02.2009 - 01.2010
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Researched and resolved customer issues.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Troubleshot technical problems encountered during online bookings or ticket purchases.
- Monitored waitlists for overbooked flights while assisting travelers who have been denied boarding due to lack of space.
- Handled special requests from passengers such as additional baggage allowance or upgrades.
Education
Diploma in Commercial Management
Externado University
Bogota- Colombia 09-2011
Tecnology Degree - Airlines Adminitration
Politecnico Grancolombiano University
Bogota - Colombia 08-2009
Bachelor of Administration - Business Administration And Management
Politecnico Grancolombiano University
Bogota - Colombia 08-2007
Skills
- Document management
- Filing systems
- Data entry
- Record keeping
- Digital archiving
- Customer service
- Multitasking
- Fast learner
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Administrative Support File Clerk
Global Hire Immigration Placement Service
09.2024 - 02.2025
Commercial Cleaner
Universal Buiding Management
01.2020 - 06.2024
CEO
Stock Wear Company
01.2013 - 12.2017
Airline Manager
Avianca Airline
02.2010 - 12.2012
Airline Reservation Agent
Easy Fly
02.2009 - 01.2010
Diploma in Commercial Management
Externado University
Tecnology Degree - Airlines Adminitration
Politecnico Grancolombiano University
Bachelor of Administration - Business Administration And Management
Politecnico Grancolombiano University
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