Angelica Resendez
Merced
Summary
Dedicated professional with a proven track record at Rover, adept in schedule management and client relationship management. Excelled in enhancing client satisfaction through meticulous attention to detail and effective communication, ensuring pets' well-being and safety. Demonstrates critical thinking in emergency situations, contributing to a significant increase in client trust and retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pet Sitter
Rover
09.2023 - Current
- Enhanced clients' satisfaction by providing attentive and personalized care for their dogs.
- Managed scheduling efficiently, accommodating last-minute bookings and adjusting for cancellations or changes in plans.
- Contributed to clients peace of mind by sending regular updates on their pets, including photos and videos.
- Offered playtime and stimulation to keep pets engaged and happy.
- Providing exercise opportunities for the dogs by taking them on daily walks or trips to local parks as requested by the client.
- Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
- Ensured dogs' well-being by adhering to specific dietary restrictions and administering medications as required.
Hostess/ Barback/ Server/ Foodrunner
Coyote Grill
03.2018 - 06.2020
- Greeted customers upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customers questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Minimized customers service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen, and to-go stations.
Hostess/Busser
PF Changs Restaurant
08.2017 - 01.2018
- Answered customer questions about hours, seating and menu information.
- Took reservations by phone, answered customers questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Hostess
Bistro 234
07.2015 - 08.2016
- Increased guest retention with friendly interactions and personalized service.
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Coordinated VIP guest arrivals for smooth seating and enhanced dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Attend to servers needs - bus and reset tables if busser is bus.
Education
Veterinary Assistant Training Program
Merced College
Merced, CA11-2024
Associate of Arts - AA-T Early Childhood Education
Saddleback College
Mission Viejo, CA01-2018
High School Diploma -
Buhach Colony High School
Atwater, CA06-2015
Skills
- Honest and trustworthy
- Punctual and reliable
- Schedule management
- Client relationship management
- Effective Communication
- File Organization
- Office administration
- Recordkeeping
- Meticulous attention to detail
- Critical thinking
- Conflict resolution
- Payment processing
Certification
Certified Veterinary Assistant (CVA)
Timeline
Pet Sitter
Rover
09.2023 - Current
Hostess/ Barback/ Server/ Foodrunner
Coyote Grill
03.2018 - 06.2020
Hostess/Busser
PF Changs Restaurant
08.2017 - 01.2018
Hostess
Bistro 234
07.2015 - 08.2016
Certified Veterinary Assistant (CVA)
Veterinary Assistant Training Program
Merced College
Associate of Arts - AA-T Early Childhood Education
Saddleback College
High School Diploma -
Buhach Colony High School
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