Dedicated dispatcher with expertise in customer relations, problem-solving, and decision-making. Proven ability to manage high-stress situations while ensuring timely assistance and optimal operational coordination.
Overview
13
13
years of professional experience
Work History
Dispatcher
IC Refrigeration
Ceres, CA
10.2023 - 02.2026
Coordinated daily dispatch operations to optimize schedules and routes.
Monitored real-time tracking systems to ensure timely arrival.
Communicated with drivers and customers to resolve issues and provide updates.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Weighmaster, Quality Tech, Safety Coordinator
Strategic Materials
Modesto, CA
11.2012 - 10.2023
Performed through inspections of incoming materials and outgoing products.
Received incoming shipments and inspected items for specification compliance.
Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injury and hazards.
Sampled materials and product to conduct in-depth measurement and test.