Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angelica Ramos

Ballico

Summary

Dedicated dispatcher with expertise in customer relations, problem-solving, and decision-making. Proven ability to manage high-stress situations while ensuring timely assistance and optimal operational coordination.

Overview

13
13
years of professional experience

Work History

Dispatcher

IC Refrigeration
Ceres, CA
10.2023 - 02.2026
  • Coordinated daily dispatch operations to optimize schedules and routes.
  • Monitored real-time tracking systems to ensure timely arrival.
  • Communicated with drivers and customers to resolve issues and provide updates.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Weighmaster, Quality Tech, Safety Coordinator

Strategic Materials
Modesto, CA
11.2012 - 10.2023
  • Performed through inspections of incoming materials and outgoing products.
  • Received incoming shipments and inspected items for specification compliance.
  • Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injury and hazards.
  • Sampled materials and product to conduct in-depth measurement and test.

Education

No Degree - Veterinary Science

Carrington College
Stockton, CA

High School Diploma -

Thomas Downey
Modesto, CA
05-2011

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Problem-solving
  • Customer relations

Languages

Spanish
Native or Bilingual

Timeline

Dispatcher

IC Refrigeration
10.2023 - 02.2026

Weighmaster, Quality Tech, Safety Coordinator

Strategic Materials
11.2012 - 10.2023

No Degree - Veterinary Science

Carrington College

High School Diploma -

Thomas Downey
Angelica Ramos