Angelica RAmirez
Hanford
Summary
Dynamic medical billing and front desk professional with expertise in electronic claims submission and patient relationship management at Hanford Ears Nose & Throat. Proven ability to resolve billing inquiries and enhance collection strategies, ensuring accuracy and compliance. Adept at multitasking and fostering positive patient experiences in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Medical Biller/Front Desk Receptionist
Hanford Ears Nose & Throat
HANFORD
02.2023 - Current
- Processed patient claims using electronic medical billing software daily.
- Verified insurance coverage and benefits for patients prior to appointments.
- Submitted claims to insurance companies and followed up on denials promptly.
- Submitted electronic claims to various insurance carriers.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Performed daily reconciliation of accounts receivable with payment postings on the computer system.
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Greeted patients warmly and efficiently checked in visitors for appointments.
- Answered phone calls promptly, addressing inquiries and directing calls as needed.
- Maintained patient confidentiality while handling sensitive medical information securely.
- Greeted patients, verified insurance information and collected copays.
- Checked patients in and out for appointments
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
Debt Collector
Kings Credit Services
Hanford
02.2008 - 02.2023
- Negotiated payment plans with clients to recover outstanding debts.
- Maintained accurate records of account statuses and communications.
- Communicated effectively with clients to address payment inquiries.
- Utilized collection software to track and manage accounts efficiently.
- Collaborated with team members to improve collection strategies and processes.
- Handled customer complaints professionally and resolved issues promptly.
- Conducted skip tracing to locate debtors for successful collections.
- Educated clients on their financial obligations and available payment options.
- Verified accuracy of account information and updated records accordingly.
- Explained the consequences of non-payment in a professional manner.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Attended meetings with internal staff members to discuss best practices for collections processes.
- Managed high-volume call lists to contact debtors and secure payments.
Medical Records Clerk
Valley Family Health Care
Hanford
02.2005 - 01.2007
- Organized medical records for efficient retrieval and storage.
- Organized and filed hard copy patient records in designated areas.
- Assisted healthcare staff with accessing patient information promptly.
- Organized patient charts, gathering medical histories, lab results and consents.
- Kept department clean, organized and professional.
Education
High School Diploma -
Hanford West High School
Hanford, CA06-2005
Skills
- Electronic medical billing
- Insurance verification
- Claims submission
- Accounts reconciliation
- Medical privacy compliance
- Patient relationship management
- Collection strategies
- Problem solving
- Conflict resolution
- Data entry
- Customer service
- Multitasking and organization
References
References available upon request.
Timeline
Medical Biller/Front Desk Receptionist
Hanford Ears Nose & Throat
02.2023 - Current
Debt Collector
Kings Credit Services
02.2008 - 02.2023
Medical Records Clerk
Valley Family Health Care
02.2005 - 01.2007
High School Diploma -
Hanford West High School
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