Angelica Purdy
Kingston,ON
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
6
6
years of professional experience
Work History
Youth Worker
Ventures Group Home
07.2023 - Current
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Evaluated needs of youth and outlined measures to address.
- Supported individuals dealing with mental health and emotional issues.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Listened to clients' concerns and provided encouragement and support.
- Educated clients on dangers of substance abuse and prevention techniques.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Completed clear and concise documentation of youth behavior and actions.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
FOOD & BEVERAGE SERVER
The Landings Golf Course
05.2023 - Current
- Responsible for the greeting of guests and taking their food and alcohol orders
- I would bartend simplified drinks utilizing liqueurs and hard alcohol
- I would help the head chef with prep work for events
- Further, I would complete side duties during non-busy times
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- I practiced proper food and beverage handling techniques following company policy.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Hostess and Expo
Luxe Bistro
04.2022 - 05.2023
- Further, I would complete side duties during the non-busy times
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- I practiced proper food and beverage handling techniques following company policy
- I also assisted the servers and participated in serving training (e.g., food running).
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
CASHIER ASSISTANT
COSTCO WHOLESALE
05.2021 - 05.2022
- Partake in the assistance of both members and cashiers throughout the cash procedure
- I ensured that the members have an enjoyable experience
- I was also trained in other areas of the store, such as Member Service where I would check the receipts and keep track of the number of members in the store during the COVID-19 pandemic.
- Worked with other associates to support cashiers and management needs.
- Answered questions about store policies and addressed customer concerns.
- Retrieved items for customers and verified prices.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Performed cash, card and check transactions to complete customer purchases.
SALES ASSOCIATE
WINNERS & HOMESENSE
07.2020 - 05.2021
- As a sales associate, I was trained in several areas of the store (e.g., Sales, Greeting, Furniture, Clothing, Maintenance)
- My main responsibility and goal were the overall satisfaction of the customers and ensuring their positive experience with the contents of the store.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Supervisor
METRO
08.2017 - 08.2019
- As a supervisor, I oversaw the front-end (cashiers), and I was responsible for breaks, collecting & counting tills, and helping customers
- I was also specifically trained for the distribution of lottery and cigarettes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
Bachelor of Science - Criminology
University of Ottawa
Ottawa, ON06.2023
High School Diploma -
Holy Cross Catholic Secondary School
Kingston, ON06.2019
Skills
- Excellent writing and communication skills, with experience creating high-quality content
- Adaptability
- Years of customer-service experience and the ability to work under high-pressure environments
- Capability to collaborate and excel through teamwork
- Extensive knowledge in the general field of Criminology
- Knowledge of Quantitative and Qualitative Methods with an expertise in SPSS Statistics and other statistical knowledge
- Smart Serve Certification
- Emotional Support
- Crisis Response
Leadership Experience
- Co-hosted a Christmas event for the CSC for parolees in Ottawa and the general area.
- Volunteering at Salvation Army to help with the assortment of clothing, along with hosting a Christmas event.
- Captain of Highschool Rugby Team
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Youth Worker
Ventures Group Home
07.2023 - Current
FOOD & BEVERAGE SERVER
The Landings Golf Course
05.2023 - Current
Hostess and Expo
Luxe Bistro
04.2022 - 05.2023
CASHIER ASSISTANT
COSTCO WHOLESALE
05.2021 - 05.2022
SALES ASSOCIATE
WINNERS & HOMESENSE
07.2020 - 05.2021
Supervisor
METRO
08.2017 - 08.2019
Bachelor of Science - Criminology
University of Ottawa
High School Diploma -
Holy Cross Catholic Secondary School
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