Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Angelica M. Ortega

Los Angeles

Summary

Motivated and licensed real estate agent with a strong background in leasing, resident services, and cross-site operations. Proficient in processing rental applications, drafting and modifying lease agreements, and generating subsidy compliant leasing documents. Demonstrated ability to guide maintain regulatory compliance and build long-term client relationships. Facilitated lease closures for luxury apartment units, contributing to high occupancy rates across multiple properties.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Centralized Application Processor

AvalonBay Communities Inc.
03.2025 - Current
  • Process leasing applications for multiple communities with high attention to detail and fraud prevention.
  • Collaborate with housing authorities to manage subsidies and ensure compliance with housing laws.
  • Coordinate with leasing teams on pricing and operational strategies.
  • Communicate effectively with prospective tenants to resolve issues and ensure satisfaction.

Senior Community Consultant

AvalonBay Communities Inc.
07.2024 - 03.2025
  • Led leasing and resident retention strategies across five luxury residential communities.
  • Conducted market comps and implemented pricing tactics to maintain competitiveness.
  • Strengthened resident relations through events and personalized outreach.
  • Supported day-to-day site operations and assisted with lease renewals.

Regional Community Consultant

AvalonBay Communities Inc.
12.2023 - 07.2024
  • Provided on-site leasing and operations support at multiple locations.
  • Improved communication between teams to enhance resident service delivery.
  • Handled conflict resolution with empathy and professionalism.

Personal Trainer

LA Fitness
07.2022 - 12.2023
  • Designed customized wellness programs with a focus on long-term success.
  • Built strong rapport and trust with clients, adjusting to individual needs.

Hospitality Staff (Cocktail Server, Card Dealer)

Commerce Casino
01.2018 - 02.2019
  • Delivered customer service in high-volume, fast-paced settings.
  • Maintained integrity in financial transactions and regulatory compliance.

Front Desk Coordinator

Elite Motion Physical Therapy
10.2016 - 01.2018
  • Managed front-office functions, including scheduling and insurance processing.
  • Maintained a welcoming atmosphere and dependable patient communication.

Education

High School Diploma -

Arroyo High School
El Monte, CA
01.2011

Skills

  • Residential Leasing & Client Engagement
  • Fair Housing & Legal Compliance
  • Rental Applications & Subsidy Coordination
  • CRM & Data Tracking (Excel)
  • Community Outreach & Events
  • Cross-Functional Team Support
  • Market Research & Competitor Analysis
  • Conflict Resolution & Communication

Certification

  • Real Estate Salesperson License #02265132
  • Real Estate Principles Certificate
  • Real Estate Practice Certificate
  • Legal Aspects of Real Estate Certificate

Timeline

Centralized Application Processor

AvalonBay Communities Inc.
03.2025 - Current

Senior Community Consultant

AvalonBay Communities Inc.
07.2024 - 03.2025

Regional Community Consultant

AvalonBay Communities Inc.
12.2023 - 07.2024

Personal Trainer

LA Fitness
07.2022 - 12.2023

Hospitality Staff (Cocktail Server, Card Dealer)

Commerce Casino
01.2018 - 02.2019

Front Desk Coordinator

Elite Motion Physical Therapy
10.2016 - 01.2018

High School Diploma -

Arroyo High School

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Angelica M. Ortega