Angelica M. Ortega
Los Angeles
Summary
Motivated and licensed real estate agent with a strong background in leasing, resident services, and cross-site operations. Proficient in processing rental applications, drafting and modifying lease agreements, and generating subsidy compliant leasing documents. Demonstrated ability to guide maintain regulatory compliance and build long-term client relationships. Facilitated lease closures for luxury apartment units, contributing to high occupancy rates across multiple properties.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Centralized Application Processor
AvalonBay Communities Inc.
2025.03 - Current
- Process leasing applications for multiple communities with high attention to detail and fraud prevention.
- Collaborate with housing authorities to manage subsidies and ensure compliance with housing laws.
- Coordinate with leasing teams on pricing and operational strategies.
- Communicate effectively with prospective tenants to resolve issues and ensure satisfaction.
Senior Community Consultant
AvalonBay Communities Inc.
2024.07 - 2025.03
- Led leasing and resident retention strategies across five luxury residential communities.
- Conducted market comps and implemented pricing tactics to maintain competitiveness.
- Strengthened resident relations through events and personalized outreach.
- Supported day-to-day site operations and assisted with lease renewals.
Regional Community Consultant
AvalonBay Communities Inc.
2023.12 - 2024.07
- Provided on-site leasing and operations support at multiple locations.
- Improved communication between teams to enhance resident service delivery.
- Handled conflict resolution with empathy and professionalism.
Personal Trainer
LA Fitness
2022.07 - 2023.12
- Designed customized wellness programs with a focus on long-term success.
- Built strong rapport and trust with clients, adjusting to individual needs.
Hospitality Staff (Cocktail Server, Card Dealer)
Commerce Casino
2018.01 - 2019.02
- Delivered customer service in high-volume, fast-paced settings.
- Maintained integrity in financial transactions and regulatory compliance.
Front Desk Coordinator
Elite Motion Physical Therapy
2016.10 - 2018.01
- Managed front-office functions, including scheduling and insurance processing.
- Maintained a welcoming atmosphere and dependable patient communication.
Education
High School Diploma -
Arroyo High School
El Monte, CA01.2011
Skills
- Residential Leasing & Client Engagement
- Fair Housing & Legal Compliance
- Rental Applications & Subsidy Coordination
- CRM & Data Tracking (Excel)
- Community Outreach & Events
- Cross-Functional Team Support
- Market Research & Competitor Analysis
- Conflict Resolution & Communication
Certification
- Real Estate Salesperson License #02265132
- Real Estate Principles Certificate
- Real Estate Practice Certificate
- Legal Aspects of Real Estate Certificate
Timeline
Centralized Application Processor
AvalonBay Communities Inc.
2025.03 - Current
Senior Community Consultant
AvalonBay Communities Inc.
2024.07 - 2025.03
Regional Community Consultant
AvalonBay Communities Inc.
2023.12 - 2024.07
Personal Trainer
LA Fitness
2022.07 - 2023.12
Hospitality Staff (Cocktail Server, Card Dealer)
Commerce Casino
2018.01 - 2019.02
Front Desk Coordinator
Elite Motion Physical Therapy
2016.10 - 2018.01
High School Diploma -
Arroyo High School