Angelica Montoya Velasquez
Los Angeles
Summary
I am a person capable of learning quickly to undertake new projects, I manage well as a group, I get on well with clients, I can speak and listen to satisfy the client's needs. I provide skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. I am enhance store loyalty with unparalleled support. I am a person who can deliver commitment and responsibility in my work area.
Overview
11
11
years of professional experience
Work History
Stock Room Associate
Ross Dress for Less
North Hollywood, CA
11.2023 - 12.2024
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Inspected incoming shipments of product for accuracy and quality, reporting any discrepancies or damages to supervisors immediately.
- Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
- Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
- Assisted customers with locating requested items within the store or stockroom area.
- Ensured that safety protocols were followed while handling products including wearing protective gear when necessary.
- Communicated with customers to answer questions.
Sales Associate
Dolex Dollar Express Inc
Inglewood, CA
04.2022 - 08.2023
- Obtained signatures for financial documents and internal and external invoices.
- Increased purchase amounts by cross-selling with similar products.
- Used technology resources to assist customers in locating and selecting items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
Cashier
Beverly Car Wash
Los Angeles, CA
08.2021 - 11.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Discounted purchases by scanning and redeeming coupons.
Caregiver
IHSS
Los Angeles, CA
10.2020 - 04.2021
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Followed care plan and directions to administer medications.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted clients with maintaining good personal hygiene.
- Organized oral medications for clients following dosage and schedule requirements.
- Drove clients to doctors' appointments and social outings.
- Maintained detailed records of services performed on clients.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Instructed family members on how to provide bedside care.
Sales Assistant
Lips Marketing CO IN
Atlanta , GA
01.2019 - 03.2019
- Created and implemented store displays, promoting sales and growth.
- Used product knowledge to assist customers and suggest products.
- Answered questions about current promotions and resolved issues according to store policies.
- Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Bartender
Confettis discotheque
Atlanta , GA
07.2017 - 10.2018
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Prepared and served over 18 drinks. Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Helped drive average ticket increases of 50% by upselling customers from shelf to premium brands.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Stocked bar with beer, wine, liquor and related supplies.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
Restaurant Waitress
Mariscos Restaurant
Los Ángeles , CA
03.2018 - 05.2018
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Boost Mobile
Sales Associates
Los Angeles, CA
04.2014 - 12.2015
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Identified trends for sale promotions to increase interest or demand in products.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended merchandise to customers based on needs and preferences.
- Ticketed, arranged and displayed merchandise to promote sales.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
Education
ESL (As A Second Language)
Los Angeles City College
Los Angeles, CAGED -
Los Angeles City College
Los Angeles, CA02-2026
Skills
- Customer needs assessment
- Product merchandising
- Product management and pricing
- Inside and outside sales
- Territory sales
- Relationship selling
- On-site product demonstrations
- Customer retention abilities
- Prospecting skills
- Product merchandising and distribution
- Friendly
- Friendly and outgoing
- Ability to listen attentively
- Project organization
- Relationship development
Education and Training
I continue to prepare myself every day by working on myself, studying to achieve my dream goals. I have worked performing different tasks such as customer service, organizing things by categories, also setting alarms and helping with the security of the places where I have worked. My specialty is the experience I have in speaking and communicating with clients. I learn easily and I like to work as part of a team. My motivation, my discipline and my desire to have a stable job make me capable of breaking through barriers and learning to continue improving myself.
Timeline
Stock Room Associate
Ross Dress for Less
11.2023 - 12.2024
Sales Associate
Dolex Dollar Express Inc
04.2022 - 08.2023
Cashier
Beverly Car Wash
08.2021 - 11.2021
Caregiver
IHSS
10.2020 - 04.2021
Sales Assistant
Lips Marketing CO IN
01.2019 - 03.2019
Restaurant Waitress
Mariscos Restaurant
03.2018 - 05.2018
Bartender
Confettis discotheque
07.2017 - 10.2018
Boost Mobile
Sales Associates
04.2014 - 12.2015
GED -
Los Angeles City College
ESL (As A Second Language)
Los Angeles City College