Angelica Montoya Velasquez
Los Angeles
Summary
I am a person capable of learning quickly to undertake new projects, I manage well as a group, I get on well with clients, I can speak and listen to satisfy the client's needs. I provide skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. I am enhance store loyalty with unparalleled support. I am a person who can deliver commitment and responsibility in my work area.
Overview
11
11
years of professional experience
Work History
Stock Room Associate
Ross Dress for Less
11.2023 - 12.2024
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Inspected incoming shipments of product for accuracy and quality, reporting any discrepancies or damages to supervisors immediately.
- Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
- Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
- Assisted customers with locating requested items within the store or stockroom area.
- Ensured that safety protocols were followed while handling products including wearing protective gear when necessary.
- Communicated with customers to answer questions.
Sales Associate
Dolex Dollar Express Inc
04.2022 - 08.2023
- Obtained signatures for financial documents and internal and external invoices.
- Increased purchase amounts by cross-selling with similar products.
- Used technology resources to assist customers in locating and selecting items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
Cashier
Beverly Car Wash
08.2021 - 11.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Discounted purchases by scanning and redeeming coupons.
Caregiver
IHSS
10.2020 - 04.2021
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Followed care plan and directions to administer medications.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted clients with maintaining good personal hygiene.
- Organized oral medications for clients following dosage and schedule requirements.
- Drove clients to doctors' appointments and social outings.
- Maintained detailed records of services performed on clients.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Instructed family members on how to provide bedside care.
Sales Assistant
Lips Marketing CO IN
01.2019 - 03.2019
- Created and implemented store displays, promoting sales and growth.
- Used product knowledge to assist customers and suggest products.
- Answered questions about current promotions and resolved issues according to store policies.
- Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Bartender
Confettis discotheque
07.2017 - 10.2018
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Prepared and served over 18 drinks. Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Helped drive average ticket increases of 50% by upselling customers from shelf to premium brands.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Stocked bar with beer, wine, liquor and related supplies.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
Restaurant Waitress
Mariscos Restaurant
03.2018 - 05.2018
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Boost Mobile
Sales Associates
04.2014 - 12.2015
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Identified trends for sale promotions to increase interest or demand in products.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended merchandise to customers based on needs and preferences.
- Ticketed, arranged and displayed merchandise to promote sales.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
Education
ESL (As A Second Language)
Los Angeles City College
Los Angeles, CAGED -
Los Angeles City College
Los Angeles, CA02-2026
Skills
- Customer needs assessment
- Product merchandising
- Product management and pricing
- Inside and outside sales
- Territory sales
- Relationship selling
- On-site product demonstrations
- Customer retention abilities
- Prospecting skills
- Product merchandising and distribution
- Friendly
- Friendly and outgoing
- Ability to listen attentively
- Project organization
- Relationship development
Education and Training
I continue to prepare myself every day by working on myself, studying to achieve my dream goals. I have worked performing different tasks such as customer service, organizing things by categories, also setting alarms and helping with the security of the places where I have worked. My specialty is the experience I have in speaking and communicating with clients. I learn easily and I like to work as part of a team. My motivation, my discipline and my desire to have a stable job make me capable of breaking through barriers and learning to continue improving myself.
Timeline
Stock Room Associate
Ross Dress for Less
11.2023 - 12.2024
Sales Associate
Dolex Dollar Express Inc
04.2022 - 08.2023
Cashier
Beverly Car Wash
08.2021 - 11.2021
Caregiver
IHSS
10.2020 - 04.2021
Sales Assistant
Lips Marketing CO IN
01.2019 - 03.2019
Restaurant Waitress
Mariscos Restaurant
03.2018 - 05.2018
Bartender
Confettis discotheque
07.2017 - 10.2018
Boost Mobile
Sales Associates
04.2014 - 12.2015
GED -
Los Angeles City College
ESL (As A Second Language)
Los Angeles City College
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