Angelica Mensah
Summary
I am a caring and hardworking individual with a strong commitment to making a positive impact. With a genuine passion for helping others, I bring a personable and empathetic approach to all aspects of my work. My unwavering work ethic and dedication allow me to excel in both independent and team-oriented environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Private French Tutor
Self-employed
03.2022 - Current
- Assisted with French homework by practicing assigned exercises and checking translation work.
- Led online language classes for beginner, intermediate and advanced students.
- Adapted tutoring plans to incorporate students' particular strengths and goals.
- Employed native French-speaking abilities to greatly advance skills of students as young as four years old
Instructor/Pool Lifeguard
City Of London Aquatics
08.2021 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Trained new lifeguards on safety procedures and protocol.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Taught swimming skills to students of all ages.
Senior Guard
City Of London Aquatics
06.2023 - 09.2023
- Met needs of different students by adapting teaching materials and methods.
- Provided feedback, guidance and support to students on participation and performance.
- Monitored student progress and provided individualized instruction to meet student needs and goals.
- Organized activities to promote learning and increase student enjoyment.
- Taught First Aid and lifeguard training courses.
Cashier
City Of London Aquatics
07.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
Staff Member
Play Away Indoor Park
06.2019 - 12.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Cooked menu items according to specified instructions.
Water Park Attendant/Lifeguard
East Park London
06.2021 - 07.2021
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
Education
Bachelor of Nursing - Nursing
Western University
London, ON04.2027
High School Diploma -
Saunders Secondary School
London, ON06.2023
Skills
- Creative Writing
- Emergency Response
- Complex Problem-Solving
- Team Collaboration
- Fluent in French
- Leadership
- Conflict Resolution
- Cultural Awareness
- First Aid/CPR
- Friendly, Positive Attitude
Accomplishments
- High School Valedictorian (June 2023)
- Western Black Student Excellence Scholarship (June 2023)
- Honor Roll Student (2019, 2020, 2021, 2022 & 2023)
- High School Student Council - Prime Minister (September 2022-June 2023)
- High School Black Student Association - Chair Member (September 2021- June 2023)
- WOSSA qualifier in Swimming & Cross Country (September 2021 - February 2023)
Languages
French
Native or Bilingual
Certification
- DELF B2 Certificate - October 2023
- Standard First Aid Examiner - July 2023
- Bronze Examiner - June 2023
- Emergency First Aid Instructor - June 2023
- Lifesaving Instructor - June 2023
- Swim Instructor - June 2023
- Standard First Aid Instructor - April 2023
- Standard First Aid with CPR-C - April 2023
- National Lifeguard - Pool - March 2023
* You can check all of my Qualifications using my Lifesaving Society Member ID: MEAE69
References
Jacob Tippel , Pool Manager - Summer London Aquatics
(226) 919-6891 / jacobtipps16@gmail.com
Katie Singer , Owner/Operator Play Away Indoor Park
(519) 860-8685 / kjsinger@gmail.com
Jessica Ecker , Weekend Supervisor Play Away Indoor Park
(226) 580-6858 / jrkeangel519@hotmail.com
Liz Fenton , Assistant Pool Manager - Summer London Aquatics
(519) 476-0499 / liz.fenton2001@gmail.com
Timeline
Senior Guard
City Of London Aquatics
06.2023 - 09.2023
Cashier
City Of London Aquatics
07.2022 - 09.2022
Private French Tutor
Self-employed
03.2022 - Current
Instructor/Pool Lifeguard
City Of London Aquatics
08.2021 - Current
Water Park Attendant/Lifeguard
East Park London
06.2021 - 07.2021
Staff Member
Play Away Indoor Park
06.2019 - 12.2021
Bachelor of Nursing - Nursing
Western University
High School Diploma -
Saunders Secondary School
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