ANGELICA MANDAL
Airdrie,Canada
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
13
13
years of professional experience
Work History
Stay at home parent
Freelancing
Airdrie, AB
09.2022 - 09.2025
- Managed household and family responsibilities, including childcare and housekeeping.
- Monitored household expenses and maintained a balance budget.
- Organized and planned family events and activities.
- Prioritized and managed multiple task in a fast paced environment.
- Worked effectively in fast-paced environments.
Housekeeper
Lathered Cleaning
Airdrie, AB
09.2021 - 12.2021
- Demonstrated ability to clean and maintain all areas of a home, including bedrooms, bathrooms, living rooms, and kitchens.
- Proficient in using various cleaning materials and tools such as vacuums, mops, brooms, dusters and cloths.
- Proficiently managed time to complete assigned tasks within allocated deadlines.
- Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment.
- Adaptable to new work environments and quickly learned new processes and procedures.
- Utilized excellent customer service skills when interacting with guests during work hours.
Housekeeping Supervisor
Quality Inn
Moose Jaw, SK
07.2019 - 07.2021
- Inspected vacant and cleaned rooms to verify best possible presentation to guests.
- Scheduled and organized daily cleaning tasks for housekeeping staff.
- Supervised employees in daily process of cleaning vacant and stay-over guest rooms.
- Exhibited superior organizational and time management skills while managing a team of housekeepers.
- Performed regular inspections of guest rooms and public areas to ensure cleanliness.
- Organized special events such as conferences, meetings, weddings., ensuring high standards of cleanliness throughout the facility.
Front Desk Agent
Quality Inn
Moose Jaw, SK
09.2020 - 03.2021
- Utilized extensive knowledge of rates, packages, and special promotions to drive sales.
- Reconciled daily cash drawers and prepared end-of-day reports.
- Handled cash, credit and debit card transactions accurately.
- Maintained daily records of guests' accounts including charges, payments, and credits.
- Greeted customers in a friendly and professional manner, while providing excellent customer service.
Housekeeper
Quality Inn
Moose Jaw, SK
08.2017 - 07.2019
- Cleaned and restocked restroom areas with towels and toiletries.
- Inspected guest suites and public areas daily to ensure high standards of cleanliness
- Performed deep cleans of guest rooms including carpets, drapes, walls, fixtures., upon request.
- Customized cleaning services for clients by making changes when necessary.
- Vacuumed rugs and draperies and ironed clean linens.
- Adaptable to new work environments and quickly learned new processes and procedures.
Key Holder
Ardene
Moose Jaw, SK
09.2017 - 05.2018
- Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies.
- Met company standards with regards to merchandising, visual presentation, and housekeeping.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Executed opening, closing and register functions to meet business requirements.
- Assisted customers with product selection, price checks, returns and exchanges, and special orders.
Customer Service Representative
Sears
Calgary, AB
10.2014 - 07.2016
- Handled a cash register for cash, check and credit card transactions.
- Organized the store, including the checkout desk and displays.
- Greeted customers entering the store to know what each customer wanted or needed.
- Provided ongoing guest service.
- Solved Problems on the spot.
- Worked independently.
- Assisted customers in making payments on accounts and setting up payment plans.
- Set up and activated customer accounts.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Sales Associate
Gap
Calgary, AB
10.2012 - 08.2013
- Encouraged customers to make additional purchases and suggested relevant items.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Met merchandising standards by keeping store stocked and products faced.
- Greeted customers warmly and offered assistance.
- Processed credit card transactions quickly and securely.
- Kept work area clean, organized and free of clutter at all times.
Education
High School Diploma - undefined
Bishop Grandin High school
Calgary06.2014
Medical Office Assistant
Robertson College
Calgary, ABSkills
- Staff evaluations
- Hospitality background
- Customer service-focused
- Stocking and Replenishing
- Time Management
- Quality Improvement Initiatives
- Multitasking and prioritization
- Friendly, positive attitude
Timeline
Stay at home parent
Freelancing
09.2022 - 09.2025
Housekeeper
Lathered Cleaning
09.2021 - 12.2021
Front Desk Agent
Quality Inn
09.2020 - 03.2021
Housekeeping Supervisor
Quality Inn
07.2019 - 07.2021
Key Holder
Ardene
09.2017 - 05.2018
Housekeeper
Quality Inn
08.2017 - 07.2019
Customer Service Representative
Sears
10.2014 - 07.2016
Sales Associate
Gap
10.2012 - 08.2013
High School Diploma - undefined
Bishop Grandin High school
Medical Office Assistant
Robertson College