Angelica Makuvise
Masvingo,MV
Summary
Dynamic hospitality professional with extensive experience at Seabourn Cruise Line, excelling in guest relations and suite management. Proven ability in critical thinking and problem-solving, ensuring exceptional guest experiences. Skilled in time management and team collaboration, consistently exceeding expectations and enhancing service quality. Committed to creating memorable stays through attentive service and effective communication.
Overview
13
13
years of professional experience
Work History
Suite Host
Seabourn Cruise line
03.2023 - Current
- Overall responsibility for the cleanliness of the guests suites.
- Performing turn down service.
- Maintaining a high level of communication.
- Supervise assigned attendant in cleanliness of bathrooms and balconies.
- Maintaining all guests preference setups in suites.
- Creating a memorable stay for the guests and following up on guests requests promptly.
Suite Attendant
Seabourn Cruise line
07.2022 - Current
- Maintained comprehensive knowledge of all ship facilities and services.
- Cleaned guest suites and verandas to ensure high standards of hygiene.
- Communicated effectively to address guest needs and inquiries.
- Created memorable experiences for guests by promptly following up on requests.
- Reported all maintenance issues to ensure timely resolution.
Waitress
Downtown hotel
Dubai
08.2018 - 07.2021
- Greeted and welcomed guests upon arrival, creating a positive atmosphere.
- Provided outstanding wait service to ensure guest satisfaction.
- Took and delivered guest orders for food and beverages efficiently.
- Recommended menu items and upsold additional services to enhance dining experience.
- Prepared tables by setting linens, silverware, and glasses for service.
- Adhered to health department regulations, ensuring compliance with Covid-19 guidelines.
Housekeeping att
Downtown Hotel
Dubai
12.2017 - 08.2018
- Stocked and organized supplies to maintain a clutter-free environment.
- Vacuumed, cleaned, dusted, and polished rooms to enhance guest comfort.
- Changed sheets, made beds, and replaced used towels and toiletries efficiently.
- Delivered and retrieved borrowed items for guests, including irons and ironing boards.
- Ensured security of guest rooms while maintaining privacy standards.
- Anticipated guest needs to consistently exceed expectations.
Waitress
Berthas Restaurant
Simonstown
08.2012 - 11.2017
- Greeted and escorted guests to tables, fostering a welcoming atmosphere.
- Presented menus and detailed daily specials to assist informed dining choices.
- Prepared tables with linens, silverware, and glasses for optimal presentation.
- Recommended menu items upon request to elevate guest dining experience.
waitress
Spur Steak Ranch
Cape Town
- Welcomed and seated guests, ensuring a pleasant arrival experience.
- Took food and drink orders with attention to detail.
- Executed upselling techniques to enhance sales opportunities.
- Provided tailored recommendations based on guest preferences.
Education
NVQ Level 1 - Human resources
Masvingo Polytechnic
Masvingo, Zimbabwe04.2017
GCSE -
Regina Mundi
Regina Mundi, Zimbabwe01.1999
Some College (No Degree) - Occupational Health
Nebos
UkSkills
- Critical thinking and problem solving
- Oral and written communication
- Team collaboration
- Time management
Timeline
Suite Host
Seabourn Cruise line
03.2023 - Current
Suite Attendant
Seabourn Cruise line
07.2022 - Current
Waitress
Downtown hotel
08.2018 - 07.2021
Housekeeping att
Downtown Hotel
12.2017 - 08.2018
Waitress
Berthas Restaurant
08.2012 - 11.2017
waitress
Spur Steak Ranch
NVQ Level 1 - Human resources
Masvingo Polytechnic
GCSE -
Regina Mundi
Some College (No Degree) - Occupational Health
Nebos