Angelica Mae Cleofe
Vancouver
Summary
Diligent Administrative Assistant with a proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Precise ParkLink
10.2024 - Current
- Managed and processed parking dispute resolutions, including reviewing evidence, handling customer appeals, and issuing decisions.
- Provided professional customer service by responding to phone, email, and other correspondence inquiries promptly and efficiently.
- Maintained accurate records of parking violations, fines, and appeal outcomes, ensuring strict adherence to company policies and legal guidelines.
- Coordinated with enforcement officers, legal teams, and external agencies to manage dispute escalations and ensure effective resolutions.
- Processed payments, and refunds, and maintained financial records related to parking fines, ensuring accuracy and compliance.
- Oversaw office administration tasks, including document management and scheduling, ensuring smooth daily operations.
Front Desk Receptionist
Holiday Inn Vancouver Centre
05.2022 - 10.2024
- Managed guest check-ins, check-outs, room assignments, and departures.
- Processed payments and billing, ensuring accuracy and efficiency.
- Maintained guest records and generated reports on occupancy and revenue.
- Coordinated bookings, tracked requests, and facilitated inter-departmental communication.
- Resolved guest issues promptly, enhancing overall satisfaction.
Front Desk Receptionist
The Daytona Autograph Collection (Marriott)
05.2019 - 03.2020
- Enhanced guest experiences with personalized check-ins, resolving issues promptly, and ensuring satisfaction.
- Answered inquiries, provided clear information, and maintained high guest satisfaction levels.
- Processed financial transactions accurately, reducing errors and ensuring correct change.
- Directed calls, coordinated amenities, and facilitated inter-departmental communication efficiently.
- Generated daily reports on occupancy, revenue, and guest feedback for management review.
Education
Hospitality Management Diploma -
Vancouver Community College
12.2023
Bachelor of Science - Tourism Management
Colegio de San Juan de LetranCalamba
05.2018
Skills
- Organizational Skills
- Filing and clerical duties
- Hospitality Accounting Knowledge
- Phone Etiquette
- MS Office
- Time Management
- Keep composed under pressure
- Interpersonal Communication Skills
- Data Entry
- Office administration
Timeline
Administrative Assistant
Precise ParkLink
10.2024 - Current
Front Desk Receptionist
Holiday Inn Vancouver Centre
05.2022 - 10.2024
Front Desk Receptionist
The Daytona Autograph Collection (Marriott)
05.2019 - 03.2020
Bachelor of Science - Tourism Management
Colegio de San Juan de LetranCalamba
Hospitality Management Diploma -
Vancouver Community College
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