Angelica Loza
Tulare
Summary
Adept Manager of Operations with a proven track record at Neverias El Sabor De Michoacán, enhancing customer satisfaction and streamlining operations. Excelled in strategic planning and employee training, significantly improving team efficiency and service quality. Skilled in decision-making and customer service, fostering strong relationships and operational excellence.
Overview
1
1
Certification
Work History
Manager of Operations
Neverias El Sabor De Michoacán
901 E Bardsley Ave Tulare CA 93274
10.2024 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Education
Associate In Teaching -
Penn Foster College
Scottsdale, AZCollege of The Sequoias
Visalia, CAHigh School Diploma -
Tulare Western High School
Tulare, CA06.2015
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Employee training
Certification
Food and Safety Certification
Languages
English
Limited Working
Spanish
Limited Working
Timeline
Manager of Operations
Neverias El Sabor De Michoacán
10.2024 - Current
Associate In Teaching -
Penn Foster College
College of The Sequoias
High School Diploma -
Tulare Western High School