Angelica Lopez
San Jose
Summary
Proactive Operations Supervisor skilled in overseeing daily operations and mentoring staff. Committed to ensuring high-quality service delivery and operational effectiveness through strategic workflow optimization and effective communication.
Overview
22
22
years of professional experience
Work History
Operations Supervisor
Kaiser Permanente
San Jose, CA
12.2023 - Current
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored staff on operational procedures and best practices.
- Streamlined workflow processes, enhancing efficiency in service delivery.
- Coordinated efforts with cross-functional teams and external vendors to ensure exceptional service delivery to members.
- Created and analyzed reports to enhance team performance and operational effectiveness.
- Assessed daily shift assignments to confirm complete coverage of vital operational needs.
- Organized and led monthly vendor meetings to streamline operations and address partnership needs.
- Collaborated with unit-based team as Management Co-Lead to drive project development and implementation.
- Escalation management and incident reporting.
Ambulance Service Clerk
Kaiser Permanente
San Jose, CA
06.2014 - 12.2023
- Coordinated medical transportation logistics for Kaiser Permanente members, ensuring timely access to necessary care.
- Collaborated with medical facilities, patients, dispatchers and alternative transport vendors.
- Oversaw dialysis transportation operations.
- Trained new and returning employees.
Front End Cashier and Supervisor
Costco Wholesale
San Jose, CA
11.2004 - 12.2014
- Delegated tasks and supervised employees to ensure efficient daily operations.
- Provided support to front-line teams in resolving customer concerns effectively. Responded to customer requests promptly to facilitate positive experiences.
- Conducted audits of cash drawers to ensure accuracy.
- Managed inventory.
Education
Licensed Vocational Nurse - Nursing
Carrington College
San Jose, CA04-2012
High School Diploma -
Presentation High School
San Jose, CA05-2003
Skills
- Operations management
- Workflow optimization
- Performance monitoring
- Staff supervision
- Task delegation
- Technical proficiency
- Problem resolution
- Effective communication
Timeline
Operations Supervisor
Kaiser Permanente
12.2023 - Current
Ambulance Service Clerk
Kaiser Permanente
06.2014 - 12.2023
Front End Cashier and Supervisor
Costco Wholesale
11.2004 - 12.2014
Licensed Vocational Nurse - Nursing
Carrington College
High School Diploma -
Presentation High School