Angelica Koslowski
Fontana,CA
Summary
Dynamic leader with a proven track record at Moss Bros Chevrolet GMC and Buick, enhancing customer satisfaction and team morale. Expert in customer service management and problem-solving, I significantly improved service processes and team performance. Skilled in multitasking and fostering continuous improvement, my approach led to notable achievements in sales and service quality.
Overview
9
9
years of professional experience
Work History
Service Manager
Moss Bros Chevrolet GMC and Buick
08.2020 - 06.2022
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Maintained high customer satisfaction standards to meet or exceed targets.
Internet Sales Manager
Kearny Mesa Chrysler Dodge Jeep & Ram
07.2018 - 08.2020
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Kept detailed records of sales and contracts.
- Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
- Enhanced overall brand image by ensuring consistent messaging and visual elements across all online platforms and marketing materials.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Internet Sales Consultant
Frank Hyundai
06.2015 - 07.2018
- Developed personalized sales strategies for each client, tailored to their unique needs and preferences.
- Mentored new team members on best practices for internet sales, contributing to overall team success and fostering a collaborative work environment.
- Increased overall sales revenue by consistently meeting or exceeding monthly targets through effective time management and prioritization.
- Delivered engaging product demonstrations via online platforms, effectively showcasing features and benefits while addressing client concerns.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Responded to customer enquiries via telephone and email.
Sales Associate
Rancho Chrysler Jeep Dodge Ram
02.2013 - 02.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Improved customer satisfaction by providing comprehensive product knowledge and timely support.
- Enhanced sales performance by regularly attending trainings, workshops, and mastering product knowledge.
Education
Sweetwater High School
National City, CA01-2013
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Customer service management
- Goal oriented
- Outgoing and energetic
- Service scheduling
- Goal setting
- Continuous improvement
- Estimating and quoting
Timeline
Service Manager
Moss Bros Chevrolet GMC and Buick
08.2020 - 06.2022
Internet Sales Manager
Kearny Mesa Chrysler Dodge Jeep & Ram
07.2018 - 08.2020
Internet Sales Consultant
Frank Hyundai
06.2015 - 07.2018
Sales Associate
Rancho Chrysler Jeep Dodge Ram
02.2013 - 02.2015
Sweetwater High School
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