Angelica Kishi
Oshawa,Canada
Summary
Efficient Prepared Foods Team Member with 10 years of experience. Known for delivering superior customer service, assisting with promotional displays and maintaining high standards. Committed to great customer service and reliability.
Overview
13
13
years of professional experience
Work History
Customer Service
The Great Canadian Bagel
09.2021 - Current
- Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter
- Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
- Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
- Listens carefully to guests and apologizes for the experience in the case of a complaint Restaurant Operations
- Prepares all products as required, following the order monitor to ensure the accuracy of every order
- Communicates showcase and product needs to ensure proper product availability for guests
- Follows all restaurant policies, procedures and standards
- Maintains the front counter area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
- Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner Health & Safety
- Works in compliance with occupational health and safety legislation
- Knows, understands and follows safe work practices and procedures
Retail Inventory Associate
RGIS
01.2021 - 09.2021
- Physically counts stock for various retail/warehouse/pharmacy/beauty/telecommunications companies
- Uses hand-held scanners to collect information
- Provides exceptional customer service
- Works in a different location every day
- Other duties as required
Live-In Caregiver
Private Family
01.2017 - 01.2020
- Supervised and cared for one child in the employer’s residence
- Bathed and dressed, prepared and served meals for the child
- Oversaw children's activities, such as meals and rest periods, as instructed by employer
- Tended to the emotional well-being of the child and supported their social development
- Provided age-appropriate educational training through organized activities such as games, crafts, reading and outings
Preschool Teaching Assistant
Little Farm House
01.2014 - 01.2017
- Received training to become a teacher, led course instruction under supervision of the teacher
- Monitored children to ensure that they were completing assigned school work, provided one on one attention and assistance with course material
Shift Manager
Army Navy Burger and Burrito Restaurant
01.2012 - 01.2014
- Observed all Food Safety Protocols, Standard Operating Procedures, Health and Safety, corporate policies, and other programs and initiatives
- Provided the best customer service to clients, ensured that food and service met quality control standards
- Ensured a clean, presentable, and safe working and dining area as per company requirements
- Supervised, co-ordinated and scheduled the activities of staff by creating an effective work schedule and procedures
- Supervised process of check out and payment, checked accuracy of cash floats and balance at the end of each shift
- Estimated and ordered ingredients and supplies required for meal preparation
- Received, stowed and maintained accurate records of inventory, sales and wastage, process department shrink in accordance with company inventory control procedures as required
- Participated in training staff in job duties, and sanitation and safety procedures
- Resolved customer complaints, informed customers of the refund/exchange policies, increased sales by managing store promotions
- Other duties as required
Education
Safe Food Handler Training Certificate
02-2022
Caregiver Certificate -
5 EA Training & Development Centre
01.2017
Bachelor of Arts - Major in English
University of the East
01.2012
Skills
- Ability to work in a fast-paced environment
- Teamwork
- Independently work
- Organizational skills
- Multi-tasking skills
- Communication skills
- Interpersonal skills
- Proficiency in Microsoft Excel
- Proficiency in Microsoft Word
- Proficiency in Microsoft Access
Languages
English
Native or Bilingual
Timeline
Customer Service
The Great Canadian Bagel
09.2021 - Current
Retail Inventory Associate
RGIS
01.2021 - 09.2021
Live-In Caregiver
Private Family
01.2017 - 01.2020
Preschool Teaching Assistant
Little Farm House
01.2014 - 01.2017
Shift Manager
Army Navy Burger and Burrito Restaurant
01.2012 - 01.2014
Bachelor of Arts - Major in English
University of the East
Safe Food Handler Training Certificate
Caregiver Certificate -
5 EA Training & Development Centre
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