Angelica Kao
Surrey,BC
Summary
Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Cashier
A&W® Restaurants
09.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Server
Archie's Restaurant
06.2023 - 09.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Arts - General Studies
Kwantlen Polytechnic University
Surrey, BC06.2028
High School Diploma -
Fraser Heights Secondary
Surrey, BC06.2023
Skills
- Communication/Teamwork
- Customer Service and Assistance
- Operating POS systems
- Product restocking, cleaning and sanitizing
- Knowledge of food safety and hygiene
- Ability to work efficient in a fast-paced environment
Accomplishments
Receiving positive feedback from customers/supervisors, being recognized for outstanding performance.
Languages
English
Native or Bilingual
Mandarin
Professional Working
Hobbies
In Taekwondo Martial Arts, I am a first degree black belt. It's my favorite way to unwind and express my creativity. At Fraser Heights Black Belt Academy they instill integrity, courtesy and respect. Plus, it's a great way to stay fit and build self-confidence. I also have two toy poodles that brings so much joy and companionship into my life. We go on walks, play fetch in the park, and cuddle up on the couch. Spending time with my closest friends is the absolute best! We have so much fun together whether we're trying new restaurants, or simply having movie nights at home.
Timeline
Server
Archie's Restaurant
06.2023 - 09.2023
Cashier
A&W® Restaurants
09.2022 - Current
Bachelor of Arts - General Studies
Kwantlen Polytechnic University
High School Diploma -
Fraser Heights Secondary
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