Angelica Julian
Long Beach
Summary
Proven multitasker and problem-solver, I excelled at Westin Hotels and Resorts by enhancing guest satisfaction through meticulous attention to detail and superior customer service. Skilled in critical thinking and organization, I effectively managed multiple projects, improving operational efficiency. My friendly demeanor and ability to remain calm under pressure fostered positive guest and team interactions.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
10
10
years of professional experience
Work History
Treat Maker
08.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Housekeeping Room Attendant
Westin Hotels and Resorts
07.2016 - 03.2017
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Cashier
09.2014 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Increased sales of promotional items by informing customers about current offers.
Education
Associate of Arts - Baking And Pastry Arts
Long Beach City College
Long Beach, CA06-2026
High School Diploma -
Polytechnic High School
Long Beach, CA06-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Treat Maker
08.2020 - Current
Housekeeping Room Attendant
Westin Hotels and Resorts
07.2016 - 03.2017
Cashier
09.2014 - 07.2016
Associate of Arts - Baking And Pastry Arts
Long Beach City College
High School Diploma -
Polytechnic High School
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