Angelica Juarez
Palm Springs
Summary
Assertive Customer Service Representative uncovers and addresses customer concerns and fields high-volume inquiries with excellent resolution record. Maintains detailed, accurate documentation and consistent achievement of established performance goals. Hardworking with strong history of meeting and exceeding customer expectations. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
4
4
years of professional experience
Work History
Crew Member
Panda Express
08.2024 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to efficiently manage inventory and reduce waste.
- Handled cash transactions accurately, contributing to daily financial reconciliations.
- Assisted in training new crew members on operational procedures and best practices.
Customer Service Representative
Foundever
08.2023 - 05.2024
- Provide assistance to every customer with any inquire or doubt that they may have with the service or product that they received.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Met personal, team and company goals in customer service environment.
Customer Service Representative
IBEX NICARAGUA
09.2021 - 06.2023
- Delivered fast and friendly service to handle questions and service complaints.
- Handled customer inquiries, payments and service requests.
- Built trusting relationship with customers to better understand needs.
- Collaborated across departments to resolve customer-related issues.
Education
Bachelor of Science - Law
Universidad De Managua
Managua12-2016
High School Diploma -
Modesto Armijo
Managua11-2011
Skills
- Complaint resolution
- Effective Communication
- Multitasking
- De-escalation Techniques
- Customer Service
- Conflict Resolution
- Problem Solving
LANGUAGE
Spanish - Native
English - Intermediate
Timeline
Crew Member
Panda Express
08.2024 - Current
Customer Service Representative
Foundever
08.2023 - 05.2024
Customer Service Representative
IBEX NICARAGUA
09.2021 - 06.2023
Bachelor of Science - Law
Universidad De Managua
High School Diploma -
Modesto Armijo
Similar Profiles
Trang NguyenTrang Nguyen
Store Manger at Panda Restaurant Group, Inc., Panda ExpressStore Manger at Panda Restaurant Group, Inc., Panda Express
Javier GutierrezJavier Gutierrez
New Store Opening Manager at Panda Restaurant Group, Inc., Panda ExpressNew Store Opening Manager at Panda Restaurant Group, Inc., Panda Express
Maria EscuetaMaria Escueta
License Operations Coach/License Program Manager at Panda Restaurant Group, Inc., Panda ExpressLicense Operations Coach/License Program Manager at Panda Restaurant Group, Inc., Panda Express
Bea Anne TrinidadBea Anne Trinidad
Shift Leader at Panda Restaurant Group, Inc., Panda ExpressShift Leader at Panda Restaurant Group, Inc., Panda Express
Adam GargulaAdam Gargula
M1A2 Armor Crewman at ArmyM1A2 Armor Crewman at Army