Angelica Iglesias
Murrieta
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Food and Beverage Supervisor
Murrieta Hot Springs Resort
01.2023 - Current
- Supervised daily operations of multiple food and beverage outlets for optimal guest satisfaction.
- Trained and mentored staff on service standards
- Coordinated inventory management to ensure adequate stock levels for service efficiency.
- Resolved customer complaints swiftly to enhance guest experience and retention.
Shift Leader
Starbucks
01.2022 - 10.2022
- Supervised daily operations to ensure high-quality service and product consistency.
- Trained and mentored new team members on company standards and procedures.
- Managed inventory levels and ordered supplies to maintain operational efficiency.
- Implemented workflow improvements that enhanced customer satisfaction ratings.
- Resolved customer complaints promptly, fostering a positive store environment.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Diego Hills Charter School
San Diego, CAEMS Certificate -
Southern California EMS Training Institue
Murrieta, CA01-2016
Skills
- Guest satisfaction
- Staff training
- Inventory management
- Customer complaint resolution
- Team mentoring
- Time management
- Multitasking abilities
- Communication skills
- Banquet operations
- Staff leadership
Timeline
Food and Beverage Supervisor
Murrieta Hot Springs Resort
01.2023 - Current
Shift Leader
Starbucks
01.2022 - 10.2022
High School Diploma -
Diego Hills Charter School
EMS Certificate -
Southern California EMS Training Institue