Angelica Hernandez-Pena
2758 Seine Ave
Summary
Medical support professional with comprehensive experience in back office functions, ensuring smooth clinical operations and accurate documentation. Known for reliability and adaptability in dynamic environments, fostering collaborative team atmosphere. Expertise in patient communication, medical record handling, and adherence to healthcare protocols.
Overview
27
27
years of professional experience
Work History
Housekeeping Room Attendant
San Manuel Casino
09.2024 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Certified Medical Assistant
Tenet Health FCCP Specialty Offices GYN/Gastro
01.2017 - 06.2020
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Colonoscopy, Endoscopy and other gastroenterology procedure scheduling.
- Assisted in hemorrhoid internal banding.
- Assisted in procedures such as Colposcopies, LEEP procedures, IUD insertion and removal, Cryoablations, Bartholin cyst drainage, EMB's, Punch biopsies, Pap smears, Vaginal cultures, Cryo and Acid genital wart removal and IUI,s.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Medical Center for Women
09.2002 - 08.2016
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort
- Assisted in procedures such as Colposcopies, LEEP procedures, IUD insertion and removal, Cryoablations, Bartholin cyst drainage, EMB's, Punch biopsies, Pap smears, Vaginal cultures, Cryo and Acid genital wart removal and IUI,s.
Back Office Lead Medical Assistant
Ameri-west Medical
06.1998 - 09.2002
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Supported physicians during examinations by preparing exam rooms, sterilizing instruments, and documenting findings accurately.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collect blood sample through venipuncture and skin
- Administer immunizations as directed by physician.
Education
GED -
Fullerton College
Fullerton, CA01-2012
Medical Assistant - Back And Front Office Medical Assisting
United Education Institute
Westminster, CA12-1998
Venipuncture And Skin Puncture Certification -
United Education Institute
Westminster, CA09-1994
Skills
- Injections administration
- Vital signs monitoring
- HIPAA compliance
- Medication preparation
- Clinical documentation
- Phlebotomy techniques
- Patient scheduling
- Laboratory specimen collection
- Medical office procedures
- Wound care assistance
- Medical equipment operation
- Sterilization procedures
- Reliable team player
- Direct patient care
- Specimen labeling
- Electronic health records
St Joseph Health Values and Action and Excellence award on 3/22/2013
For exemplifying a commitment to Excellence. I was recognized in fostering personal and professional development, accountability, innovation, teamwork and commitment to quality.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Housekeeping Room Attendant
San Manuel Casino
09.2024 - Current
Certified Medical Assistant
Tenet Health FCCP Specialty Offices GYN/Gastro
01.2017 - 06.2020
Medical Assistant
Medical Center for Women
09.2002 - 08.2016
Back Office Lead Medical Assistant
Ameri-west Medical
06.1998 - 09.2002
GED -
Fullerton College
Medical Assistant - Back And Front Office Medical Assisting
United Education Institute
Venipuncture And Skin Puncture Certification -
United Education Institute
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