Summary
Overview
Work History
Education
Skills
Contact
Timeline
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Angelica Hernandez

Santa Maria

Summary

Motivated team lead with excellent leadership and planning abilities. Focused on delivering high-quality products within tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. Proven track record of developing and managing strong teams through proactive training and issue management. Hardworking employee with exceptional customer service, multitasking, and time management abilities. Committed to providing every customer with a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Sales Associate

Daiso USA
12.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Manager

Kate Spade
08.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
  • Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
  • Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.

Team Lead

Target
10.2022 - 08.2024
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Collaborated with management team to implement new work procedures or policies.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Followed staffing strategies to achieve production goals.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.

Service Advocate

Target
11.2020 - 10.2022
  • Interacted with customers, providing information and top-notch customer service
  • Utilized POS systems effectively to process customer orders and transactions
  • Calculated sales prices and total purchases, and processed cash or credit transactions
  • Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales
  • Quickly connected with each customer to offer assistance and promote products
  • Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
  • Determined needs and advised customers on purchases
  • Assisted customers and supported coworkers
  • Handled customer paperwork and tracked orders
  • Unpacked packages and assessed return paperwork for proper placement procedures
  • Engaged customers and built connections using positive, upbeat attitude
  • Scheduled breaks for cashiers during shifts and timed returns to maintain coverage
  • Boosted team success by working well with all members and cross-training in different positions and departments
  • Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs
  • Helped management solve customer concerns with proactive approaches based on retail knowledge

Shift Manager

Pizza Hut
01.2019 - 08.2019
  • Managed allocation of staff resources through close monitoring and projected future staff needs
  • Evaluated performance of associates and mentored underperforming employees on ways to improve
  • Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
  • Supervised hourly and temporary personnel, providing work direction and reviewing work processes
  • Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
  • Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
  • Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
  • Tracked labor, sales, and inventory and managed operations to maximize returns
  • Oversaw day-to-day operations and special projects in fast-paced [Type] setting
  • Performed facility checks to verify cleanliness and client safety.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.

Education

Olive Grove Charter School
Santa Maria, CA
06.2017

Skills

  • Workplace Safety
  • Flexible Schedule
  • Staff Training
  • Teamwork and Collaboration
  • Giving Constructive Feedback
  • Evaluating Employee Work
  • Goal Setting
  • Documentation and Reporting
  • Coaching and Mentoring
  • Work Planning and Prioritization
  • Attention to Detail
  • Overseeing Daily Activities
  • Problem-Solving
  • Team Check-Ins
  • Performance Evaluations
  • Experience in Leadership
  • Teamwork and collaboration
  • Problem-solving skills
  • Time management
  • Customer service
  • Excellent people skills
  • Problem-solving
  • Multi-tasking strength
  • Reliable and punctual
  • Goal oriented
  • Money handling
  • Cash register operation
  • Cash handling accuracy
  • Client service
  • Store opening and closing

Contact

Santa Maria, CA 93454

Timeline

Sales Associate

Daiso USA
12.2024 - Current

Manager

Kate Spade
08.2024 - Current

Team Lead

Target
10.2022 - 08.2024

Service Advocate

Target
11.2020 - 10.2022

Shift Manager

Pizza Hut
01.2019 - 08.2019

Olive Grove Charter School

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Angelica Hernandez