Angelica Hernandez

• Assist nurses and surgeons with daily patient care tasks
• Demonstrated strong teamwork skills with healthcare professionals to ensure the best care for patients
• Provide a positive patient experience by listening and showing empathy toward their needs and feelings.
• Assist in transporting patients from their rooms to the operating room.
• Ensure a clean and safe environment to support patient safety and comfort.
• Assisted in transferring patients to different beds, positioning them in prone or supine positions as needed.
• Restock substerile rooms before surgeries to ensure all necessary supplies were available.
• Transport patient specimens, including frozen and pink top tubes, to the lab promptly

Main O.R Secretary/Surgery Scheduling Coordinator

Long Beach Memorial Hospital – Long Beach , CA

· Partnered with Flow Anesthesiologist and Registered Nurse Flow Coordinator to ensure efficient flow of the operating room.

· Resolve scheduling conflicts to maintain high-quality patient services.

· Schedule and coordinate inpatient and outpatient procedures

· Scheduled both emergent and urgent same-day cases for trauma surgeons, elective same-day add-ons, as well as procedures in Cathlab, Cvor, Wor, Outpatient Pavillion and Miller Children's OR.

· Coordinate Outpatient same day add on procedures with admitting insuring they have authorization, orders, and consent

· Communicate with Sterile Processing Department after booking a procedure to pick the case

· Updating operating room schedule to prevent delays throughout the day

· Keeping track of surgery cancellations and rescheduling them as needed

· Provide on-the-job training for new hires

· Prepared to handle emergency surgeries by adjusting the schedule and notifying the surgical team as necessary.

· Maintain open and clear communication with healthcare professionals, including surgery vendors who assist in the surgeries, regarding surgery schedules, delays, and any changes.

· Communicate with surgeons to confirm surgery dates, times, and any special requirements or equipment needed.

· Coordinate anesthesia for all elective and emergent same-day add-ons, as well as for MRI, IR, Cathlab, and CVOR procedures.

· Billing inpatient hospital charges such as surgicel, surgical bra's, splints, etc.

· Answer telephone calls to provide hospital information, answer questions, and direct calls to staff, while also informing families with surgery updates as necessary.

· Communicate with physicians and anesthesiologist when patients are prepped and ready for surgery

· Maintaining a smooth flow in the operating room while assisting staff and employees with their needs.

· Responsible for maintenance of the department equipment and follow up equipment in need of repairs

· Place new supply orders, manage inventory and restock clerical spaces.

· Responsible for calling and coordinating code blues in the operating room such as calling the Anesthesiologist, flow coordinator, pharmacy, director, patient care assistants, and anesthesia techs, and patient care assistants

· Communicate with holding nurses before requesting a transporter to ensure that the patient on the floor is ready for pickup for surgery, and that all necessary consents have been signed

· Generate the on-call schedules for the O.R. staff, including Neuro, Ortho, Trauma, Urology, and other specialties, for the entire month

· Monitor and maintain control of the operating room temperatures and humidity.

• Responsible for calling/communicating with a panel of on call physicians, Physician assistants, and resident on staff by phone or perfect serve
• In charge of placing calls for physicians/Nurses on perfect serve (hospital based physician paging system) for patient consults/needs
• Paging staff techs such as (EKG's/Ultrasound/Respiratory/X-ray) for patients.
• Data entry: Coordinate and maintain patient records. Correctly separates admitting, medical records, and ED copies/Organize patient trauma charts, assuring all trauma charts are completely filled before submitting.
• Locating different hospitals/clinics to fax out patient documentations for physicians needs
• Activate code strokes/traumas/Code blue's etc. Along with over heading for E.R
• Work close with all ER staff (physicians, Rn's, Social worker,case manager, and ER techs to ensure proper and excellent care for patients
• Safely directed patients to their room after being triaged

• Greet and check-in patients for lab and physician appointments
• Collect patient co-payments, recorded payment transactions, and insurance information
• Verify insurances (PPO, HMO, EPO, MEDICAL, etc)
• Use (Availity) software to verify insurances / call insurances when needed
• Use EPIC software to manage patient records and files
• Schedule, reschedule, and verify patient appointments
• Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
• Provide customer service to existing patients with questions of insurance, referrals, clinic locations, prescription refills, billing
• Run end day credit card batch
• Calling and verifying different insurances for eligibility