Angelica Fowler
Fresno
Summary
Dedicated and dynamic professional with a robust background in customer service, recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Expertise in cash handling and inventory management consistently drives operational efficiency while upholding high standards in fast-paced environments. Strong analytical and organizational skills developed in an academic setting, complemented by proven project management abilities and effective communication. Eager to leverage these skills to contribute meaningfully in a collaborative workspace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Taco Bell
Fresno, CA
04.2022 - 11.2023
- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated cash register efficiently, handling transactions accurately and maintaining cash drawer integrity.
- Collaborated with team members to maintain clean and organized work areas, enhancing operational efficiency.
- Responded promptly to customer inquiries and complaints, resolving issues effectively to maintain satisfaction.
- Worked front counter, drive-thru and other areas.
Retail Sales Associate
Macy's
Fresno
12.2021 - 02.2022
- Processed transactions efficiently using point-of-sale systems to ensure smooth checkout experiences.
- Collaborated with team members to restock shelves and maintain store organization and cleanliness.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
- Engaged in visual merchandising efforts to effectively showcase products and drive sales.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Warehouse Worker
Amazon
Fresno, CA
05.2020 - 11.2021
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to streamline order fulfillment processes.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
Education
Associate of Science - Allied Health
Fresno City College
Fresno, CA05-2029
Infant Toddler Specialist - Child Development
Fresno City College
Fresno, CA05-2028
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Customer assistance
- Reliability and punctuality
- Teamwork
Certification
- Certified Mandated Reporter, MandatedReporterTraining.com - April 2026
Student ID: #1043723
Work Study
Timeline
Crew Member
Taco Bell
04.2022 - 11.2023
Retail Sales Associate
Macy's
12.2021 - 02.2022
Warehouse Worker
Amazon
05.2020 - 11.2021
Associate of Science - Allied Health
Fresno City College
Infant Toddler Specialist - Child Development
Fresno City College