Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angelica Escobar

Montreal,QC

Summary

Diligent professional with proven skills in troubleshooting, diagnostics, and preventive maintenance. Aiming to leverage my abilities to successfully fill the administration role on your team. Focused professional with experience in customer service, maintenance scheduling, and documentation. Frequently praised as efficient by peers, I can be relied upon to help your team achieve its goals. Highly articulate professional with extensive experience in translating languages for a variety of clients. Fluent in multiple languages, with a deep understanding of cultural nuances and differences. Proven record of completing high-quality translations with accuracy and attention to detail.

Overview

4
4
years of professional experience

Work History

Administrator

Gestlife
06.2021 - 12.2022
  • Trained newly hired employees regarding company procedures, standards and goals
  • Performed basic bookkeeping tasks such as reconciling accounts receivable and payable
  • Answered phone calls and emails from clients to address questions, complaints, and needs
  • Coordinated volunteers to assist in planning, organizing, and executing special events
  • Compiled and analyzed data to generate reports for business decision-making
  • Implemented effective strategies to streamline office operations
  • Managed detailed filing system for organizing client records
  • Greeted visitors and directed patrons to appropriate locations or departments
  • Created and maintained filing systems, both electronic and paper-based, for easy access to information
  • Handled incoming mail distribution, outgoing mailings and courier services
  • Prepared presentations using Microsoft Office Suite applications
  • Set up video conferences to facilitate remote communication between various departments within the organization
  • Performed invoicing and budget tracking tasks to monitor financial progress
  • Represented organization in public forums by speaking at community events or addressing members of press
  • Maintained confidential records in accordance with company policy and legal requirements
  • Trained newly hired employees regarding company procedures, standards and goals.

Department Head

Gestlife
09.2019 - 02.2022
  • Managed a budget allocated for client care activities while staying within allocated limits
  • Utilized data analysis techniques to identify areas of improvement in customer service performance and developed solutions accordingly
  • Proactively implemented strategies to improve customer satisfaction scores, resulting in a 5% increase within three months
  • Provided leadership during crisis management scenarios, ensuring all customers were treated fairly according to company standards
  • Built strong relationships with clients through regular communication and visits to foster trust and loyalty
  • Trained staff members on using new software systems designed for enhancing the overall customer experience
  • Mentored junior staff members by providing guidance on how best to handle difficult situations while maintaining professionalism
  • Organized workshops for employees focused on developing their soft skills such as active listening, problem solving
  • Lead daily stand-up meetings with staff members to discuss progress, challenges, and goals
  • Successfully managed a team of client care specialists to provide high-quality customer service, resolving inquiries efficiently and effectively
  • Created reports on key performance indicators such as average response times and customer retention rates, providing valuable insights into operations
  • Implemented effective strategies to streamline office operations
  • Managed detailed filing system for organizing client records
  • Conducted research on topics related to project needs or customer requests.

Secretary's Assistant

Embassy Of Republic Of Nicaragua In Moscow
01.2019 - 04.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Enhanced projects with efficient schedules, coordinated related documents, and organized resources to support unique demands.
  • Conducted research to assist with routine tasks and special projects.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Education

Bachelor - International Relations

UNN Lobachevsky University Of Nizhny Novgorod

Certificate - Le Programme De Français Langue Seconde

Collège De Bois-de-Boulogne
Montreal, QC
06.2024

Skills

  • Closing Procedures
  • Past Due Account Management
  • Operational Efficiency
  • Lead Management
  • MS Office
  • Office Management

Languages

Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
French
Professional Working
Italian
Full Professional
Spanish
Professional Working

Timeline

Administrator

Gestlife
06.2021 - 12.2022

Department Head

Gestlife
09.2019 - 02.2022

Secretary's Assistant

Embassy Of Republic Of Nicaragua In Moscow
01.2019 - 04.2019

Bachelor - International Relations

UNN Lobachevsky University Of Nizhny Novgorod

Certificate - Le Programme De Français Langue Seconde

Collège De Bois-de-Boulogne

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Angelica Escobar